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Showing 1 of 63 reviews about:
HotChocolate
32
Sep 26, 2019
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When you get this player PLEASE test it to ensure its working properly, the warranty provided by Drop expires after 30 days and not the 12 months printed in the Quickstart Guide. The player in my opinion is great for the price, BUT I feel like I have been let down by the warranty given with this product, this is the reason for my 1 star. About a month and a half into owning my player I noticed the battery was only lasting at best 4 hours from a full charge when used extremely conservatively, plus getting extremely hot and shutting down. I contacted Drop Customer Service approximately 3 months into my ownership of this player and got the following response. sic; "For products that do not have an included manufacturer's warranty, customers have 30 days from the date of delivery to report an issue. For products that include a manufacturer's warranty, customers must report an issue within the stated warranty period." IF I didn't have the issue with the battery, I'd have given this player 4 Stars, why I'm still recommending this product, BUT with a warning to others interested in buying this product. PROS; Sounds great, very Neutral wired or wireless. Wireless connection is great and clear. Feels solid and of quality build. CONS; Interface is slow and archaic looking for a player in this day and age, but forgiven for price.
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Would recommend to a friend.
(Edited)
Sep 26, 2019
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