I received mine and the headphone jack is really loose. If you barely tug on it, it falls out. I can only use it sitting down because if I put my phone in my jacket, it comes out. It is literally unusable.
joshuawasYou should not be experiencing such issue. I've sent a note to our support team. Please send an email to support@adv-sound.com. Our support team will take care of your case.