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Hi there,
The vendor informed me that your replacement has been shipped and is in-transit to you. Unfortunately, he was unable to provide me with tracking but assured that it should arrive to you soon.
Warmly, Hillary Bekah M (Massdrop) Jan 19, 1:20 PM
Hi there,
Thank you for your patience while I looked into this. Unfortunately, we're still waiting to hear back from the vendor in regards to the status of your replacement strap so I don't have an ETA available at the moment to provide. Once it's been shipped out you should receive an email confirmation with the tracking information.
Please let me know if you have any questions. I'm sorry I didn't have any more information for you.
Sincerely, Bekah M
Bekah M (Massdrop) Jan 14, 10:08 AM
Hi there,
Thanks for contacting Massdrop Support about this. I am currently checking on the status of your replacement strap, that information is not readily available for me at the moment. I will get back to you just as soon as I have more information. Thanks for your patience.
Best, Bekah M
MD has responded my replacement request and gave me 3 choices.
1. MD can source just the strap in the correct size from the vendor, but unfortunately MD don't have additional inventory, therefore this process can take an additional several weeks depending on their inventory and responsiveness.
2. MD can give me return instructions in sending back the entire unit for a full refund
3. MD can issue me a refund for the incorrect size strap if I'd like to keep the item as it is
Number 2 is not an option for me. I haven't responded the CS yet, because I can't decide which one to choose ( 1 or 3 ). I really like the blue fire-hose strap ( the strap is very handsome in real life ) because it's colour matched with my dial's colour. Please shed some light if you think it is better to take option 1 or 3.