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IPad
7
Aug 27, 2017
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Just received my pair of Air this month from IGG. The sound quality is actually not bad. The left bud which is the master bud, it lasted more or less 3 hr as advertised, but the problem is they recharges very slowly in the capsule. Took me half an hr to charge up for only 15 min use, gotta use the cable to charge faster at home. But anyways, its not a bad earbud.
Aug 27, 2017
CrazybabyUSA
0
Aug 28, 2017
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Thank you for your support in purchasing the Air by Crazybaby through our initial Indiegogo campaign or other offers. If you are experiencing slow re- charging with the capsule we would suggest following some of the charging options. There a few things to consider if you are experiencing charging issues with your Air and or the Air Capsule. The first thing we encourage users to do is to make sure the small plastic stickers are removed from the earbuds ( This may not pertain directly to your issue but customers who experience charging issues may find this tid- bit helpful), then ensure that earbuds are inserted into the capsule correctly and secured in the right position. Charging is confirmed when the notification lights start to slowly breath on and off. Once the lights breath you are then encouraged to close the capsule. If the lights do not illuminate it may be the ear bud is not in the correct position to receive the charge from the charging prongs. This may help your specific issue: If you experience a short battery life please allow the earbuds to drain from power and the capsule to drain from power. Once drained we encourage you to plug the capsule in and allow for a full charge. This is indicated by the light at the end of the capsule. Once the light changes from orange to green and then to no light it will indicate the charging system has fully been charged. Please open the capsule while charging to verify that the notification lights are breathing and without use close the capsule to complete the full charge. This will help to reset the capsule and the earbuds, starting from a fresh connection and may help boost your re-charge times for the on the go charging options. If you still feel that you are having an issue with charging we encourage you to contact the North America customer service department for assistance with troubleshooting the charging options or for possible options of a replacement. You are welcome to reach out to our North America customer service department if you are located within in the United states by emailing : service.na@crazybaby.com or by calling toll free: 877-589-2478.
Aug 28, 2017
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