shopping_cart
Showing 1 of 35 conversations about:
dls619
8
Aug 28, 2017
bookmark_border
I own these and after waiting eight months for them off of the Indiegogo, they are not worth it.
First, who designed the case? The little dots denoting whether the case is locked or unlocked are so small and nearly match the color of the case itself. This makes it extremely difficult to tell what position the case lock is in. So I constantly turn the wrong way. Second, charging the earbuds is not the easiest thing. You would think that just setting them into the case would cause them to charge. Well, that is not the case. I have put them in the case a few times to find them not charged hours later. This is because even though the earbuds seem to ‘click’ when seating them in the case, they are not really seated and thus not charging. I have now gotten in the habit of making sure the earbuds are glowing before closing the case. If they are not, I wiggle them a bit to make the contacts connect and get them to charge. Third, turning the earbuds on is a pain. I know they are tiny, that is great but what a pain to turn on. I have found that if while pressing the button on each one my other fingers cover the charge connectors, the earbud will not power on. So I have to very delicately and precisely position my fingers to turn the units on. Forth, why do the same annoying thing as all other earpieces by having flashing glowing lights? And to make it worst, now I have two glowing lights in my ears to disturb other people. These items should be discrete. I understand having a light to know when the unit is on, but put the light on the inside when it will not show to other and will only be of use to me to check the unit. I do not need to advertise to everyone that I have something in my ear. Fifth, connectivity is just as bad as any other wireless headphones I have used. I cannot have my iPhone in my right front pocket without the right earbud losing its connection constantly. Come on, that is less than a 3 foot distance with a thin fabric in the way. And the left does not disconnect and it is further away with more obstruction. This has been one of the things about wireless headphones I have hated the most and you did not solve the issue. Lastly and the most annoying, I thought these units where supposed to have a usage of about 3 hours per charge. Or is that 1 1/2 hours for each ear bud for a total of 3 hours? Because each time I have used them I do not get more than two hours before they shutdown. That is horrible especially when I remember seeing emails about how superior the batteries where going to be. And I believe production was even delayed due to waiting for the better batteries. I can say the sound is good, but with all the other issues and problems, it makes it hard to like these earbuds. Did I just get a bad pair?
Aug 28, 2017
koster723
40
Aug 28, 2017
bookmark_border
I said all the same thing when I got mine. The case is a joke. You can spin it around when its supposed to be locked and it scratches all over the inside every time you pull it out or in. Not stable at all. Mine charged fine but the use was probably an hour and a half at most before the started fading out really bad. For as long as we had to wait for these I cant believe they couldnt fix some of the glaringly obvious issues. You would think for bluetooth headphones they would work on the bluetooth to keep it connected. Add on top of that the customer service just saying the same generic response to everyone on how to "fix" them. Its just bs. Even doing that didnt help. I think they are basing the steady connection off of fully charged headsets that are 3 inches away from the source. Ive always been a wired guy and this didnt really fill me with confidence to buy another set of bluetooth headsets.
Aug 28, 2017
CrazybabyUSA
0
Aug 28, 2017
bookmark_border
Thank you for your support in purchasing the Air by Crazybaby through our initial Indiegogo campaign or other offers. We appreciate your feedback on the capsule and locking mechanism and we are happy to forward the concerns for feedback to the appropriate departments for consideration. In general here is what we suggest to customers for charging issues: There a few things to consider if you are experiencing charging issues with your Air and or the Air Capsule. The first thing we encourage users to do is to make sure the small plastic stickers are removed from the earbuds, then ensure that earbuds are inserted into the capsule correctly and secured in the right position. Charging is confirmed when the notification lights start to slowly breath on and off. Once the lights breath you are then encouraged to close the capsule. If the lights do not illuminate it may be the ear bud is not in the correct position to receive the charge from the charging prongs. If you experience a short battery life please allow the earbuds to drain from power and the capsule to drain from power. Once drained we encourage you to plug the capsule in and allow for a full charge. This is indicated by the light at the end of the capsule. Once the light changes from orange to green and then to no light it will indicate the charging system has fully been charged. Please open the capsule while charging to verify that the notification lights are breathing and without use close the capsule to complete the full charge. This will help to reset the capsule and the earbuds, starting from a fresh connection. Traditionally when working with Bluetooth connections the preference is for indoor use as the enclosed perimeter creates a more stable environment. Bluetooth has the option for outdoor use where occasional interference may be experienced. Interference should not be consistent, ongoing or impeding. Some general suggestions to minimize and or resolve interference's are to re position the device connected to the headphones closer in proximity. As it you have tried this option of moving the device to a new location or pocket we would suggest that you disconnect the headphones and reconnect them to the device. If you are using an Android some customers have reported and offered feedback such as clearing the blue tooth cache on the device and reconnect the device to blue tooth, to begin with a fresh connection. If you still feel that you are having an issue with charging and connectivity we encourage you to contact the North America customer service department for assistance with troubleshooting the charging options or for possible options of a replacement. You are welcome to reach out to our North America customer service department if you are located within in the United states by emailing : service.na@crazybaby.com or by calling toll free: 877-589-2478.
Aug 28, 2017
dls619
8
Aug 28, 2017
bookmark_border
Thanks for the suggestions. I will try emailing service.na@crazybaby.com. I have emailed service@crazybaby.com twice and other than the automated response, have not gotten a reply for weeks. Maybe the North America Customer Service will be better.
Aug 28, 2017
View Full Discussion