Showing 1 of 192 conversations about:
andypak01
393
Sep 15, 2015
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Too many negatives on Amazon reviews for serious lack in build quality. Thinking of canceling order....
Sep 15, 2015
Will
6643
Chief Product Officer
Sep 15, 2015
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We've got six pairs in the office... Glad to stress test one and post results of there's enough interest : )
Sep 15, 2015
LxJLthr
451
Sep 15, 2015
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+100 That would be much appreciated. I really want to follow through with this drop but the build quality issue is not giving me warm and fuzzy feelings. Unfortunately, this is one celebrity headphones I might be a sucker for LOL
Sep 15, 2015
bjw
284
Sep 15, 2015
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Is this for the newer version of this headset or the older version?
Sep 15, 2015
Will
6643
Chief Product Officer
Sep 15, 2015
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Yardstick posted earlier that the newer version starts at serial number 7000+ ours are all above 10,000 so they're the new sets.
If you can post more criteria to use to verify, I've got them on my desk.
Sep 15, 2015
bjw
284
Sep 15, 2015
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Anyway to double check with AKG on this ? I know you have your samples but It would be awesome to get a little official word that AKG won't send us the ones that are breaking
Sep 15, 2015
ChangeIsGood
58
Sep 15, 2015
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Yeah, if AKG can confirm these are indeed the later model that fixed the build quality issues, I'd be glad to join. A stress test, also, with one of the samples in your office would be greatly appreciated!
Sep 15, 2015
Yardst1ck
22
Sep 15, 2015
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Try extending the headband adjustment and check the thinner, inside part just over the metal hinge. On the newer version there should be a small bump in the plastic. If you can post a picture of that part of the headband, that may help.
Sep 15, 2015
Will
6643
Chief Product Officer
Sep 15, 2015
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Glad to check, do you have a link to some evidence about that correlating to new vs old production?
Your post about serial numbers makes sense, and I've been able to verify that everything after serial 7000 is different than before (AKG is working on verifying all units for this drop are post 7000, that being said, they told me their last recorded sale started at 8000 serial so it's nearly impossible any of these units are below 7000) but I tried explaining this plastic bump situation to them and they don't know what you're talking about.
Sep 15, 2015
Will
6643
Chief Product Officer
Sep 15, 2015
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Hey, checked with them, they're working on verifying now.
Sep 15, 2015
bjw
284
Sep 15, 2015
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Awesome thanks
Sep 15, 2015
LxJLthr
451
Sep 15, 2015
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...and Sennheiser HD7 participants count going down to zero in 3, 2....
Sep 15, 2015
daru
64
Sep 15, 2015
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If you end up breaking any of them while stress testing, I'd be interested in buying one or two that are broken, if that's a thing that's possible to do.
Sep 15, 2015
Will
6643
Chief Product Officer
Sep 15, 2015
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Sadly no, not worth the hassle. If we break these, only person that wins is the trash man.
Sep 15, 2015
Yardst1ck
22
Sep 15, 2015
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There is no official evidence other than what has been posted in the head-fi thread on these headphones. I attached pictures of the one I had that broke (low serial number) and a newer version with the bump in the headband.
Both pictures are from the K267 thread on head-fi here: http://www.head-fi.org/t/634426/akg-k267-ti-sto-discussion-impressions-review-thread/1035
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Sep 15, 2015
Will
6643
Chief Product Officer
Sep 15, 2015
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Wow, that's super subtle, props to @Lucaat for being able to show it in a picture.
Good news though, the samples have that bump. I haven't been able to get the lighting right to show it, but you can feel it.
Seems like it's probably due to some piece of metal reinforcing the joint. Tried wrenching at the joint, didn't have any problems withstanding my assault.
Sep 15, 2015
tinyman392
183
Sep 16, 2015
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Good to hear. The curvature also gives some mechanical advantage in terms of how the force is distributed on that weak spot giving it a little more strength if I'm not mistaken. Could be wrong though. Glad I jumped on this this morning though.
Either way, you guys do do warranty, I just wanted to know what these sounded like :p
Sep 16, 2015
AkumaKurono
339
Sep 16, 2015
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Will,
How long is the warranty if it does break? Would it be covered by you guys or do we have to contact AKG for a replacement?
Sep 16, 2015
Serl
3
Sep 16, 2015
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Could you take a picture of the sample showing it?
Sep 16, 2015
Will
6643
Chief Product Officer
Sep 16, 2015
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I mean, there are some really nice pictures of it in the Description section. I guess I could take some shittier pictures with my phone, not sure why you'd want that though.
Sep 16, 2015
Serl
3
Sep 16, 2015
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Well... just so that people can know if the samples are actually the second version of the product. Also, is there a unit limit for this drop?
Sep 16, 2015
Tiddlesworth
36
Sep 17, 2015
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Thank you very much for engaging with us.
Sep 17, 2015
SeanOne
0
Sep 17, 2015
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Is there any chance I could get warranty in India? Just being hopeful here.
Sep 17, 2015
ICEFIR
4
Sep 17, 2015
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I've post the list of international distributors above... and yes there is one in India, they can fullfill the warranty as far as i know.
Sep 17, 2015
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