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The reason they failed in their attempt to get everything to American addresses before Christmas is because they weren't willing to spend more on top of what they already have getting them to their NJ distro center. As is, mine are being sent UPS Ground, which means 4 day delivery to Texas.
They could have used UPS 3 day ground to make sure it arrives before Christmas. Why did they spend extra for 3 day shipping for people close to NJ when they could have used something cheaper and still get it out before the 25th. It makes no sense to use once of the slowest shipping option to send it to California while paying extra to use 3 day shipping to locations nearby.
Weekend deliveries greatly increase the costs.
I order from a smaller online vendor based in NJ every month or so who also uses UPS ground and the order always comes in 48 hours or less no matter which shipping option they use.
UPS 3 day ground doesn't include weekend delivery. It should still arrive on the 23rd if they had used it for my order. Guess I'll wait and see if it really will take until the 30th to get to Cali. Worst case if they don't let me return it is I'll have to go through my credit card company or small claims court.
you can return items to massdrop?
edit, I don't see why they would offer refunds as they aren't exactly a retailer or online store
Pretty weak argument if you ask me
I'm in California and mine updated today to say it'll be here on the 23rd. Don't see why yours would take until the 30th.
They did promise before Christmas delivery and looks to be falling short of that promise. It is their fault for using one of the most, if not the most, shipping method with UPS Surepost instead of something faster to make sure that it gets here in time. They would be off the hook if the UPS cause the delay. It was in their control to use a faster shipping method, one offered to many others on here, so they would be liable for the negligence.
What does it say under "Shipped By" on the right? Mine is being shipped with UPS SurePost. If it was 3 day ground then it would be here on the 23rd.
I'm still trying to figure out why so many are assuming UPS offers a 3 day ground service. UPS Ground is a time variable service based primarily on distance, so from NJ to CA is about a 6-7 day ground trip. UPS 3 Day Select is an air service with guaranteed 3 day delivery.
Just because its late isn't a reason to return an item, its not like they wanted the shipment to be stuck on the docks during transit or the detours and arrangements they had to do because of logistic screw ups. Yes it does say first 2000 batch will reach US addresses by Christmas but that isn't a guarantee at all (well not IMO) and besides your number isn't in the 2000 batch :P
It does when there is a "will" in front of it. My number doesn't matter since I was able to get in on the mid December shipping option which is part of the first 2000 batch. They went with batch not order number, some people after 2000 were able to get in on the first 2000 batch. They could have used a faster shipping method instead of the slowest one possible. Heck, they could have used a USPS flat rate priority box for $10-15 with 2 day shipping.
My mistake but at least ground shipping is still faster than UPS Surepost. UPS said ground would take 5 days while Surepost takes 7.
Good luck throwing time and money away. Read the full description. On a technicality: The headphones are already at an American Address. They are doing their best to honor the implicit meaning of their wording, but the explicit meaning does not indicate delivery to the consumer.
The only statement of ship-date is the around the 17th. No explicit consumer delivery date is indicated.
Yeah, a judge won't buy that. It's small claims court so they probably won't even show up since you can't use a lawyer. They could have easily chose a faster shipping option for people on the west coast to make sure it gets there by Christmas. That is the worst case since UPS might be showing the wrong tracking info or they might accept the return.
I don't see any logic in your argument at all, your two options is 1) get it on time or 2) don't have it at all.
wtf is wrong with you? btw you would be paying for return shipping :) make sure you pick the fastest return time you can, or they might be unhappy about it being late aye.
Because people aren't allowed to buy things as Christmas gifts for others? You just have to be more open minded.
what, you aren't allowed to give late presents? sure its christmas but christmas doesn't exactly have a deadline does it? if anyone is angry their christmas present is late, thats pretty stuck up.
People might live far away and only see each other a few times a year. Again, have an open mind.
All of your posts are more closed minded than everyone else here. We all knew that when problems started to happen (dock workers in California) that the Christmas deadline was getting tight. Shit happens. Deal with it. You would really file a claim for a late item that your ungrateful gift recipient didn't want because it was late. Fucking mail it to them. Be open minded and grateful that you managed to get yours in December and not in February.
Whatever, dude, with your attitude I hope it takes a decade to get to your address. I mean, hell... you're participant 2296, shoudln't even be on the long list for the delivery, consider yourself lucky.
Maybe a cultural difference?
Some of us can't give birthday presents a day late without people getting angry over it. Might as well not give them at all if it's going to be late. Meanwhile I go to any card store and there's a whole section of belated birthday cards, so clearly many people have no issues in giving cards/presents late.
Either way, Massdrop said it will arrive by Christmas so people should expect it to arrive by Christmas. My shipping does show they opted to use 3day shipping to get it out to us on time, which is perfect for me since i'll be out of town the few days after Christmas.
I don't know what his order says, but if it's FedEx super saver or something else that takes ~2 weeks delivery, I could see why he's mad right now. Everyone I know has theirs shipped by UPS 3-day though, so I don't know why his shipping method would be different.
i'm sorry to hear this happened to you. I live in los angeles california, and got mine friday noonish. I didn't need it by Christmas since it isn't a gift, and if i could have swapped shipping dates with those who needed it earlier, i would.
MassDrop did say it was an estimate. They said they were aiming for having these headphones reach US addresses by Christmas. They never said that they guarantee it will reach US addresses by Christmas. I agree it isn't great that these got delayed but that's what can happen in logistics. Delays happen and while it is likely that time-frames are met, there still is a good chance that they will get delayed. If getting presents in on time is that important for you, you wouldn't rely on tight, estimated, time-frames like this to get your present in on time.
The description page definitely looks like more like a guaranteed date, not an estimate. It says " will reach American addresses by Christmas".
If they didn't want it to sound like a guaranteed date, they could have wrote it differently, like "should reach", "probably reach", or "will most likely reach". "Will" isn't exactly a flexible word when written by itself.
In this particular case, it was more than early enough time anyways. Even with multiple delays, the dock issue, flight issues, etc, the shipments are still arriving on time.
That being said, i think Massdrop shouldn't advertise with these guaranteed dates in the first place. Their system seems to have delays on orders fairly regularly that are out of their control, which most people that have been on Massdrop for a while already know. At the end of the day it just costs them more money by having to pay to speed up shipping services, when I bet most people really didn't care when it arrives as long as they know a rough estimate ahead of time.
Agreed, we're too aggressive (I like to think optimistic) with our wording. Even if we ship 2000 packages out precisely on-time, a small percentage of them end up getting mis-routed by UPS, or lost/stolen, etc. and not "delivered" by Xmas. I've made a note to the rest of our team to use looser language, and we appreciate people who understand the spirit of our language versus the literal interpretation.
I can confidently say well over 95% of domestic orders will be delivered before Christmas- but most likely not 100%.
Wow, talk about having a bad attitude. It speaks volume for what kind of a person you are when you go around hoping bad things on others who haven't done anything to you.
They used UPS Surepost, which means UPS will transfer it to the local USPS. It was shipped on the 17th but won't get here until the 30th. I guess MD intended to use Surepost for people close to NJ and not all the way across the country.
No, I am saying you libel attitude is a disgrace. Massdrop has been doing everything they can to get headphones out there and all you can do is talk about small claims court, lawyers and how dissatisfied you are about how you have to wait a little longer to get what are basically 400 dollar headphones for only 200 dollars.
Surepost is our default domestic shipping method. We manually upgraded peoples orders to UPS 3-day but unfortunately 70 orders were neglected to be upgraded.
I don't think you understand the US Legal System. In order to sue, you need to demonstrate monetary damages. How many money out-of-pocket would receiving the item a few days actually cost you? As far as I can tell, there is nothing fiscally damaging in receiving a late Christmas present.
Got mine on the 23rd, also live in Cali. Git rekt. Sub-2k Master race ᕙ༼ຈل͜ຈ༽ᕗ
I take it back, I am getting rattling on the right driver. Left is fine though.