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so mine dont rattle but i screech out of the left ear cup at around 1.4k hz . sent an email to support and never got a reply.
when did you send it? give them a couple days.
What song/sound are you using to test the frequencies?
few different genres. bit of jazz. classical. most of the band mystery skulls set off the crackle. I also used a sine wave frequency range and noticed it made the crackle right at 1.4k hz in foobar