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PyroMedic
2
Dec 24, 2014
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really sad to say i have pair 156 and there is a distinct bass rattle at 10-20 in the left driver at high volume. no rattle while listening to music at a normal volume. Massdrop going to do anything about these bad cans? or should I just live with it in the very rare times it may influence my music.
Dec 24, 2014
Will
8320
Chief Product Officer
Dec 24, 2014
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Hi PyroMedic,
Shoot an email to support@massdrop.com and we'll get this sorted out. As a heads up, it is Christmas eve so you probably won't get a response tonight or on Christmas day, but you'll get in the queue and we'll respond as quickly as possible.
In the meantime, know these are covered by a two year warranty (as per the warranty information included in the box) and about ~30 people have experienced the same sort of rattling. Right now we're working with AKG to designate specific support staff to handle K7XX related concerns but again, it's Christmas eve so most people are with their families instead of colleagues.
Thanks for your post and know we're doing everything possible to resolve the problem you're experiencing.
Dec 24, 2014
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