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So I got an email from Massdrop yesterday about the exchange, including an RMA link. I sent a reply including certain concerns I have about exchange, sharing part of my reply here. I would like to know what others (who want to exchange) think of this.
"I do want to confirm a few things. I can not think of a way to assign a lower serial number to us assuming each unit has a unique serial. If we got serial numbers above 300, some people have got serials below 300 who should have gotten above instead. If you can't facilitate an exchange between us then how do you plan to assign a lower serial number for us?
Also, I want to make sure that people returning the units for defects don't end up receiving units being returned by others for some other defect. Eg. If there are persons A B and C with products 1 2 and 3, all of which are defective, I want to make sure that after the exchanges have been processed the mapping doesn't go from
to something like
where everybody still has a defective piece, albeit different from what they had earlier. The only way I can see of making this transparent is to maybe make a Google Doc / sheet with the serial numbers of all units being returned to you, and making it publicly available so people can cross-check that the units they receive after the exchange isn't faulty.
Just a suggestion, you can implement anything but I *would* like to see some sort of proof regarding this.
PS. I'm probably gonna share this last part of my email on the thread just in case. "
Well thats a really good idea, maybe we already start a list?
Pretty sure anyone who sends back to Massdrop will just get a new pair.
I'm more concerned that both K7XX I've tried has obvious rattle on one side (both left side in my case) while I have a K701, 2x Q701, and a K240s that all have actually balanced drivers on both sides. That's not to mention the K7XX build quality already looks lower than that of the K701 or Q701s.
TBH replacements should be manually tested before shipping out, unless someone wants to pay the back and forth shipping until good ones come in.
Yes, they will somehow have to take QC to a whole new level if they want the subsequent drops to be as successful as this one in terms of units sold.
About the shipping fee, well. The RMA email that I got included a prepaid UPS shipping label without home pickup; so you'd have to drop it at a UPS pickup location but otherwise it's prepaid. You would need a *lot* of patience though, For me, not so much - staying in NC, for all drops I've participated in I am one of the first users who gets the drops shipped to them (if comments on these threads are any indication). I know some people had to wait weeks even after I had already received mine till they could get theirs (I'm really lucky in that regard), and it would completely suck for them to have to ship it back, get an exchange item after a month or so, and eventually find out that the replacement is faulty too.
PS. Made the Sheet cause I'm downright paranoid.
I honestly don't think that google doc will do any good. MD and AKG would be pretty stupid if they were to send someone else a faulty rma unit.
Over all the QC for this whole drop isn't actually that bad, out of 2000 about 50ish got the rattle? that's only 2.5%
also check your drivers and see if the wires are touching the diaphragm from the inside.
I think it's not the amount that is making people mad. I think it's the fact that it is such an easy thing to recognize and a simple bass shaker test can determine if there is or isn't a rattle.
I think it is a bit too early to start a Google doc... I want to see an official reply from MD first. If needed, we can then start creating a list to see how serious the the issue is. So, if the outcome of AKG's and MD's negotiation is acceptable for us, there is no need to create such a document.
I have received a swift reply from MD's support team, letting me know it is still talking to AKG about the issue of the defective headphones...
I already got a reply massdrop a couple of days back, saying that they'll replace my headphones. I'm not sure if that's because of the incorrect serial number I got or the defects in the unit, though. From what I could make out the exchange units will be from the 35 units they had in reserve with serial numbers less than 300 (since 265 were guaranteed less than 300). This does make it sound like this is being done by massdrop themselves with no involvement from AKG. I do hope that the exchange unit I get doesn't rattle. :/