Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
So I dug up my old $45 gaming headset (Plantronics Gamecom 377). No rattle through out the song. Thought of taking it a step ahead... went through all the headphone frequency/quality tests linked in this thread including the Ultimate Headphone Test at Audiocheck, it never rattled through the tests, 10Hz to 60Hz had distinct rattle for me on the K7XX, none on this el-cheapo Plantronics gaming headset.
Looking at the fact that it took almost a month to get these since shipping to Australia, am now confused as well. Return will take 10+ days lets say, plus added cost, then wait for another month to get them back, which will be another draw of luck if they rattle or not. Build quality was below what was promised to us. :|
EDIT: I just had another idea. The current serial numbers are for example, OOOO185, maybe for those with a lower serial number and a defective product they could just do custom ones that say XXXX185 instead. I'm not sure if any of my ideas are possible or if I'm just being ridiculous, but something does need to be done. I hope AKG has been working on this issue.
MD then has the responsibility to replace the stickers (e.g. #2001) with the stickers that were sent by AKG on the separate label sheets (e.g. #265) ensuring everyone gets a headphone with their original serial number. From a logistics point (and the amount of work it takes) it will not be easy to get it all right, however, using a detail-oriented person for that job will ensure it will be done right!!
I also expect the cost to return the headphones back to MD, to be refunded to me by MD (whether MD tries to claim that cost back from AKG will depend on the contract it has with AKG regarding maximum number of faulty units per shipment).
I think that AKG is a bit unlucky that the rattle issue was found and this info was shared on the MD website... causing more people to test their headphones properly. On the other hand MD still has 4,000 sets on order this year. Either way, AKG will have to fix the issue and replace the faulty units, and convince people that the next 4,000 units are good value for money (i.e. are not faulty)! It's time for AKG to have a look at 'brand damage control' now...
Ex: Box says 1000, Headphones say 656.
Note: on my box the H-SNo (and not SNo) relates to the Headphone Serial #.
edit: looks like the SNo is 1445, no matter what the H-SNo is. I just found on ebay AKG K7xx #168 for sale, which has SNo 1445, same as mine. btw: it mentions that the headphones don't have the rattle!!
FWIW, I've also made a Google Sheets spreadsheet; do fill it in if possible. I hope this doesn't seem like spam to people I just don't want to end up with somebody else's defective unit.
https://docs.google.com/spreadsheets/d/1-Wl2EDyias_tBnkvnFX3xqZyMRAr44nwXohsrYiasR8/edit?usp=sharing