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Will
8470
Chief Product Officer
Jan 26, 2015
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Will
8470
Chief Product Officer
Jan 27, 2015
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SherakoYup, our fulfillment center is in Edison so you should get them one day after they ship, vs all the people in California who will have to wait a couple more days.
Will
8470
Chief Product Officer
Jan 27, 2015
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Hey briankim1512,
No worries, here are some rapid fire answers for you : )
What's the state of the second batch right now? Currently they're on a ship in the port of Long Beach waiting to be unloaded and shipped to our fulfillment center in NJ.
Is the snow hindering the shipment? Not yet, hopefully the conditions clear before the headphones reach that part of the country.
When will the shipment begin? Probably the second week of February but the official ship date is Feb 17th.
Let me know if you've got any other questions I can help with.
No worries, here are some rapid fire answers for you : )
What's the state of the second batch right now? Currently they're on a ship in the port of Long Beach waiting to be unloaded and shipped to our fulfillment center in NJ.
Is the snow hindering the shipment? Not yet, hopefully the conditions clear before the headphones reach that part of the country.
When will the shipment begin? Probably the second week of February but the official ship date is Feb 17th.
Let me know if you've got any other questions I can help with.
randomusername7
7
Jan 27, 2015
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WillHi Will,
I have a quick question, how long does it usually take for MD support to get back to you? Emailed them about the Bravo v3 amp not working two days a go but haven't heard anything yet.
thanks
bilditup1
80
Jan 27, 2015
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WillThis isn't a criticism, but I find it interesting how long it takes for customs, getting to distribution centers et al (given that they're already stateside). Anyway, thanks for the update...
Will
8470
Chief Product Officer
Jan 28, 2015
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KalyptoHey Kalypto,
"Or are those in the second batch, first drop going to be sent out right after they reach the fulfillment center?"
Yes.
Orders from the first drop will be totally unaffected by this drop and we'll fulfill them as soon as we possibly can.
Let me know if you have any other questions : )
"Or are those in the second batch, first drop going to be sent out right after they reach the fulfillment center?"
Yes.
Orders from the first drop will be totally unaffected by this drop and we'll fulfill them as soon as we possibly can.
Let me know if you have any other questions : )
Will
8470
Chief Product Officer
Jan 28, 2015
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bilditup1Yea, it's super frustrating. This has been going on since the first batch arrived last month: http://www.joc.com/special-topics/west-coast-labor-disputes
Metagold
30
Jan 28, 2015
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WillI appreciate the transparency but I'm more than slightly disappointed. I thought production on the second was expedited and was to be in the hands of customers by late January or Early February. You have had my money for months now and I was only numbers behind people who have had their phones for a solid month. The initial payment complications from your side, long wait, and unfufilled promises have severely detracted from the value of this drop. Is my product that I payed for months ago to be shipped with those being bought today?
TianZi
37
Jan 28, 2015
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WillThanks for the update on the rattle issues. Still hoping AKG plans to fix things with the poor driver matching and rattling even if it's not under "normal listening levels".
While I don't usually listen very loudly on my headphones, it's still pretty annoying knowing that K7XX is failing headphones tests that every other headphone I own (including K701, Q701) have no issues with when playing at the same volume level.
Will wait for their official statement to see if they'll take responsibility for headphones failing audio tests. TBH I'd rather have a flat headband for my Q701s instead of dealing with the overall poor build quality of the K7XX. Wearing K7XX with Q701 pads because the bumps on the headband are the only real problem I have with Q701s.
While I don't usually listen very loudly on my headphones, it's still pretty annoying knowing that K7XX is failing headphones tests that every other headphone I own (including K701, Q701) have no issues with when playing at the same volume level.
Will wait for their official statement to see if they'll take responsibility for headphones failing audio tests. TBH I'd rather have a flat headband for my Q701s instead of dealing with the overall poor build quality of the K7XX. Wearing K7XX with Q701 pads because the bumps on the headband are the only real problem I have with Q701s.
tommydadog
177
Jan 28, 2015
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TianZiIf they are rattling its probably due to the diaphragm and the coil wire touch if that's the case there is a chance it can be fixed by your self as that was one of the main issues in the first batch.
I'm pretty keen to see their response to it as well
I'm pretty keen to see their response to it as well
Will
8470
Chief Product Officer
Jan 28, 2015
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Hey briankim1512,
This drop won't have any effect on fulfillment times for participants of the first drop. Existing orders from the first drop will be fulfilled then orders from this drop will start shipping.
Thanks for your question and don't hesitate if you have any others!
This drop won't have any effect on fulfillment times for participants of the first drop. Existing orders from the first drop will be fulfilled then orders from this drop will start shipping.
Thanks for your question and don't hesitate if you have any others!
Metagold
30
Jan 29, 2015
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RShackThere was no misunderstanding on my behalf. Massdrop notified us in December that the remainder of the first drop were to be in our hands by, again, late January to early February due to quicker production time. This notification bought many customers' confidence and was never followed up. Granted, the order information was never updated but that is to be expected. As for ordering it sooner: I did. Due to an error, not on my behalf, payment failed to go through. I had to contact Massdrop to be reinstated to the drop and I took a place in the second batch. I believe I am righteous in my current state. When it comes to my money sitting somewhere, I am absolutely just.
TheIronKielbasa
0
Feb 9, 2015
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WillRegarding the no over seas orders, will peoplle from Canada be able to order them?
tommydadog
177
Feb 10, 2015
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TheIronKielbasaStrictly USA only, you would need a forwarder if you wanted them outside of USA
TheIronKielbasa
0
Feb 10, 2015
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tommydadogReally? I hate this sort of nonsense, won't be buying AKG any time soon.
tommydadog
177
Feb 10, 2015
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TheIronKielbasaCan't be helped, AKG is international but they have agreements with their distributor, its the distributors getting butt hurt over this.
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Big exciting update time! On Friday I traveled to the NAMM show in LA for a meeting with AKG leadership to plan for the next couple K7XX Drops. We covered a lot of material so I'm breaking this update into sections specific to each topic of conversation:
1. Rattle Issues
One part of our meeting was a demo of the rattle experienced by some members. After experiencing the rattle first-hand, AKG has acknowledged that rattles at normal listening volumes (if you experience any rattle while listening to music) constitutes a full repair and matched driver swap. They're launching an investigation into how these units were produced and passed their QC test (which involves measurements, sweeps, square waves, etc). AKG will have an official statement on the rattle to post later this week.
The repair process will be the exact same process we outlined in the last update for units with physical defects. I'll post a recap of that process but I also want to spend some time clarifying the scope of the issue as members have already expressed concerns about this next batch which were produced under the same conditions as the first, implying the units will experience rattling at the same frequency. Here's a stat to put the situation into perspective:
Total # of Support Cases About Rattling Drivers: 50
Assuming the next batch has the same rate of issues, there should be ~45 units with a rattle at normal listening volumes. Given that, beyond the repair process, we're also going to hold 50 units from this next shipment and keep them at the warehouse to give members the option to swap their unit with a rattle at normal listening levels for a NIB unit and let us worry about the repair process.
Again, AKG will have an official statement to post later this week, but in the meantime, here's a recap of the repair process you can start if you're experiencing a rattle.
Domestic orders: A) We have been assigned a specific AKG representative, Hector Hernandez, from the AKG USA California office who will handle all issues related to K7xx headphones. Contact him by emailing your request to service.us@akg.com with a full description of the problem. B) Hector will review the service request and will follow AKG service procedures to evaluate and correct any manufacturing defects. Units that are deemed defective will be repaired, not replaced.
International Orders: A) AKG is not providing international service (we weren't supposed to sell internationally in the first place). If you are an international customer, you will need to contact Massdrop Customer Support via your transactions page and arrange to have your unit shipped to our offices in San Francisco. We’ll then coordinate the RMA procedure with AKG USA, and when the unit is repaired and returned to us, we’ll ship it back to you at your international destination.
B) Hector will review the service request that Massdrop submits on your behalf and will follow AKG service procedures to evaluate and correct any manufacturing defects. Units that are deemed defective will be repaired, not replaced.
2. Arrival time for the next K7XX shipment
As of yesterday, the ship carrying the next K7XX shipment arrived at the port of Long Beach. Now it's waiting to dock and be unloaded. From there the K7XXs will make their way to our fulfillment center in NJ.
This shipment carries 1500 units. All the existing orders will be fulfilled first. This leaves 718 unis available for the next drop (accounting for the 50 we're holding) with a ship date in the first half of February.
Based on the number of requests, we expect those units to sell out quickly and we're working with AKG to see about expediting the final K7XX shipments.
3. International Shipping
For this drop there will be no international shipping available due to AKG's agreements with their international distributors.
That said, if you're based overseas and want the K7XX, this google search could yield some helpful results http://bit.ly/1yHqMPS
4. Launch Date for Next Drop
Pending some final confirmations from AKG, we should be ready to launch the next K7XX drop on Tuesday morning at 9am PST.
Thanks for all your interest and we'll keep working hard to make this drop run as smoothly as possible.
- Will