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fqdhlyc
13
Aug 30, 2015
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I purchased this headphone on the last drop. Headphone arrived last Tuesday. On Wednesday I found that right ear will have rattle when bass hits deep. Contacted support right away but no responses yet... Kind disappointed on Massdrop.
Aug 30, 2015
ArthurM
2682
Aug 31, 2015
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Hi @fqdhlyc,
Sorry to hear that you're experiencing issues with your headphone. Our support team is currently dealing with a high volume of tickets, and will be reaching back out to you shortly.
-AM
Aug 31, 2015
fqdhlyc
13
Sep 15, 2015
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It's been two weeks after I submit the support request and Massdrop haven't contact me even once. I really like this headphone, but bass rattle is just unacceptable. I hope customer support will reach out to me soon...
Sep 15, 2015
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