Showing 1 of 5039 conversations about:
tribute2power
0
Oct 31, 2016
bookmark_border
So these are being sold in the USA. If they get shipped to Germany, and I have any kind of issue with them here - Is there any kind of guarantee? Can I send them back, so they get repaired/replaced? -> If so, do I have to pay for shipping another time? Also will I have to pay customs duty again?
Oct 31, 2016
tribute2power
0
Oct 31, 2016
bookmark_border
Found most answers deep inside the support side. Just wondering if I'll have to pay customs duty again?
Oct 31, 2016
Emoclaw
0
Nov 1, 2016
bookmark_border
You can send them back to Massdrop, and you PROBABLY won't have to pay customs again as they will be marked 'repaired' or something. But don't take my word for it.
Nov 1, 2016
tribute2power
0
Nov 2, 2016
bookmark_border
Just got an answer by support.
For anyone wondering, here it is:

As far as customs fees if you receive a parcel after paying these charges and for any reason you need to return the package to us, you do not need to pay customs fees again (unless a replacement package for the item is sent back to you after you have returned the original package) kindly contact your local Customs Office (or branch where you made Customs Payments at) and request a refund for those charges.
Nov 2, 2016
View Full Discussion