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cmbuechter
4
Mar 2, 2020
I came across this chair secondhand on facebook marketplace for $190. Within the first 20 minutes of use I encountered the same "tilt stuck all the way back" problem that others were experiencing here. Obviously, warranty repair would be a limited option for me - i have the original receipt, but not the original purchasing account. Because of this, I disassembled the chair. All you need to do to fix the issue is re-seat the rock n' lock mechanism's gear. First, detach the chair from it's base (4 allen screws). Once you have the base by itself, you need to pop the plastic cover off of the top of the base - it's held in by plastic tabs at three points. This can be done with a vehicle trim removal tool, screwdriver, etc. Once you have the cover off you will see the cause of the problem - their poorly designed pressed-sheet-metal gear actually moves in a way that it lets the lip it interfaces with dip below the gear itself. Once it's below the gear, the only way to fix it is to disassemble it. In order to fix it, you have to compress the tilt mechanism so it's leaned all the way back. Be sure the tilt lever is in the "up" position. While you have the tilt mechanism compressed, use a pick or metal pry tool to hold the gear back on it's spring mechanism and release the base gently - it should return to the standard flat position. I found this easiest to do while the steel cover (held in by 4 allen screws) was removed from inside the tilt mechanism - removing it may be an extra step, but necessary if you're trying to do it by yourself. This greatly reduces the force necessary to compress the tilt mechanism, but if you do it be sure to seat the two plastic bushing/spacer doohickeys properly on the tilt lever. This was all from memory, with any request I will happily make my chair do the same thing again so I can take photos the next time i fix it. Any questions, i will do my best to answer. The best long term solution for me was tightening the tension on the tilt and being careful about leaning too far back.
cmbuechter
4
Mar 2, 2020
cmbuechter
4
Jul 24, 2020
cmbuechterlol guess this was useless
darthsidious
0
Sep 28, 2020
cmbuechterhey i know this is super old, but any chance you still have the chair and could do it again with pics?
darthsidious
0
Sep 28, 2020
darthsidiousnvm i just gave it a good shove and it worked.
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