Click to view our Accessibility Statement or contact us with accessibility-related questions
Drop Refurbished
Like-new products you can trustDrop Rewards
Get $5 for every 500 points you earn! Learn more
Drop Keyboard Club
Become a member and expand your keycap collectionCollaborate With Us
For Brands & DesignersFollow Drop
*Resolution in progress* => I was able to get in contact with Akracing USA customer support on Feb 15th (CA based location, opens 11am cst.) 805-383-7005 and spoke to George, who was very helpful and directed me on how to easily take care of this issue. He did get my information from massdrop and found me in the system. He is sending me out the plastic panel that I can swap easily, and a new 5 star base for the wheel casters (I should get this tomorrow 2/25/2018)
--------------------------- **Note for Massdrop\Akracing to improve others experiences on support** I wish Massdrop had known the following, since it would have removed a lot of my frustration from the get-go. Here is how George had me easily get the ball rolling, So I had the correct website https://www.akracng.com/ - but instead of clicking the useless for customers "Contact us" link https://www.akracing.com/contact-us/ - which is what I had done first time that can't create tickets. He showed me following on same website...
**PROCESS TO GET RESOLVED** =>> he had me look at bottom right of my browser while on on the akracing.com page, there is a RED Question mark with circle around it followed by support, and clicking that brings up "Leave us a message" I included my Massdrop receipt transaction number and confirmation of my shipping address and phone number. after I completed this step he called me back not long after and confirmed the resolution part above.
This then gives the following fields and ability to attach photos of issue at hand. Your name Email address* How can we help you?* Attachments
------------------
**Buying a second Akracing Chair now** Thanks to George and his great customer support I just placed another order for a chair for my wife through current drop ending in 14 hours :-) Your build quality of chair itself looks very rugged, and the warranty makes us very happy.
**Our OEM generic gaming chair turned out to be crap, recently failed information and warning to others** Ironically a few days after I received my Chair and had done the first post on massdrop, my wife's OEM Chair failed on her due to cheap shoddy welding (3 of four welds gave on the back support right side) and that chair turns out was a ghost company "Mrs King Home" That has no warranty as far as we can find, and Amazon could do nothing for us since it was past 90 day policy. I would avoid any generic chair if possible, we just confirmed when we found receipt that it was 190 bucks for 1/4th the padding and crappy welds. This is information on the chair to avoid if anyone is interested. "Top Gamer Ergonomic Gaming Chair High back Swivel Computer Office Chair with Footrest Adjusting Headrest and Lumbar Support Racing Chair (White/Black)" https://www.amazon.com/Top-Gamer-Ergonomic-Computer-Adjusting/dp/B01LXVAEC7/ref=pd_sbs_196_2?_encoding=UTF8&pd_rd_i=B01LXVAEC7&pd_rd_r=Z5KCXX6SMBG9KYXK7AWW&pd_rd_w=gB7KB&pd_rd_wg=AoxFP&psc=1&refRID=Z5KCXX6SMBG9KYXK7AWW