AKRacing SX & LX Core Series Gaming Chairs

Hey @AKRacingSupport , I have been using this chair for about 1.5 years now, and its been fine, but now that i have an issue, and opened a ticket, im not getting support for fixing it. Like others I am having issue with the recline part of the chair base. I opened a ticket and got response for about 2 weeks, but it was a lot of back and forth that really couldve been in a single email, but the tech kept asking single simple questions that shoulve been in one email. Now that i answered what i assume are all the questions, ive had no additional contact for over 3 weeks. Ive asked repeatedly for updates, and even contacted support again separate from that ticket asking for someone else to check on my ticket. NOTHING. This is rediculous.

UPDATE, the replacement broke forever ago. I did not call back again, because I wanted to end the circle of broken chairs. Sorry for the extreme delay, I didn't care enough to respond until I saw this post while skimming through my account.

thank you! I think I found the source of the issue but it is not something that i am capable of fixing myself. This is due to the fact that 2 pieces that are supposed to be screwed tightly together have coroded (I think) and now do not stick as tightly, causing the armrest to unscrew the locking mechanism from the armrest arm if rotated counterclockwise with enough force (not much force at all). Im not sure if this is just something that happens over time, something I have done wrong, or just unusual, but I hope this info helps the people at AKRacing. Edit - after further investigation, I have realized that those 2 parts couldwere probably meant to be one single part but coroded and is now 2 seperate pieces that make the locking mechanism all whacky and counterclockwise turns now cause it unscrew. Unfortunate but it does put me a bit at ease to know exactly what the issue is. Edit 2 - Managed to fix it enough for comfort by simply supergluing those metal pieces back together. Still a little sketchy and Im not going to test the strength of the bond.