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Showing 1 of 16 conversations about:
quincy.ho
0
Dec 24, 2019
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I'm quite disappointed with QC, not sure how but my left earbud is dead on arrival, when placed in the charging case only the right ear bud shows a red led for charging, the left one fails to charge. I'm currently emailing drop to hopefully get it resolved.
teosj
72
Dec 26, 2019
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quincy.hoHello, I am sorry to hear about it. Did you make sure that the sticker on that covered the charging pins on the earbuds are taken off? Also, sometimes, you might need to close the case to ensure that the buds are aligned properly and it will start to charge.
In any case, do drop us an email at contact@alphandelta.com and we will see what we can do to remedy it.
quincy.ho
0
Dec 26, 2019
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teosjI've just sent an email to A&D, I've also contacted Drop about the issue. I've left it charging for awhile with the case closed but the left earbud is still dead.
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