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kunalkumar
3939
Outreach
Sep 25, 2014
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Hey guys,
We've noticed that some of you are not satisfied with the size ordered for the NASA jacket. The size chart and the advice to size up was taken directly from the manufacturer's website. However, we are willing to provide an one-off courtesy to the community for those who would like a different size.
We'd like to facilitate an exchange of sizes within the community for jackets that are unworn. Please send an e-mail to support@massdrop.com indicating your existing size and the size you would like to switch to and we will help coordinate the exchange. Please note that this process will take some time and we'll keep you updated. For those of you who have already reached out, our support team will be contacting you shortly.
For those in the community that we cannot find an exchange for, we'll be offering a refund provided the jacket is unwashed, unworn, and with tags still in place.
Thanks a lot.
Sep 25, 2014
ColinHZH
7
Sep 26, 2014
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kunalkumarPicking up the order from the post office today. Hope it's fitting!
Sep 26, 2014
albpara
25
Sep 26, 2014
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kunalkumarThanks for that
Sep 26, 2014
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