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We looked into the orders that are missing optional base clasps. It appears one box worth of the base clasps were miscounted when it arrived at our warehouse, as a result, a group of orders went out without the additional base clasps ordered.
Our warehouse staff are going over the number once again to confirm as we speak. We will be shipping out the missing parts as soon as possible.
We sincerely apologize for the delay caused by this hiccup that happened at our warehouse.