Thank you everyone in the community for helping us quickly discover that fake EarPods were being received. We’ve been collecting information and wanted to address this with a quick update.
The short of it is that if you joined this drop you will be receiving a full refund and you may keep your headphones as is.
For more context, the samples we received initially were tested and verified to be genuine EarPods. Once we saw tickets and comments regarding their authenticity we examined a sampling of units from the shipment and can verify that there is some number of high quality fakes in this batch. There is no way of confirming how many counterfeit headphones were sent out, but it is unacceptable to us that anyone received a fake in place of what they ordered. Further, we do not think it appropriate to ask our community members to provide proof in order to receive recompense given that there is even a chance you may have received a counterfeit.
As mentioned above, if you joined this drop you will receive a full refund and can keep your EarPods. If you have already sent in a ticket to Community Support, they will be responding to you with the same news. If you have not messaged Community Support, you do not need to do anything further.
We apologize to anyone who may have received counterfeit EarPods and feel this is the only right course of action. Domestic customers, can expect the refund to arrive in approximately 5 business days. For international customers it may take two weeks or more but rest assured that the refund has been processed and is on its way.
Have a great weekend.