Aquacy Hei Matau Automatic ETA 300M Dive Watch

Oct 5, 2019

So does the watch meet the ISO 6425 certification? https://www.watchtime.com/featured/dive-watch-defined/

(Edited)

Oct 5, 2019

MarPablIt may meet ISO 6425 specs to be certified but we have not gone through cert process and have no intention of doing so at this time. It is not required to sell or manufacture dive watches. It is optional. 90%+ of diver watches sold so not carry ISO cert. Thanks for your interest!

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Wanton86

Jul 16, 2019

Locked

Verified Buyer

Why does mine look so ugly?

UPDATE: 10/25/19 I stopped following this thread a few months ago when I went on vacation and HOLY MOLY has it evolved into a cluster**** to the point where my original thread has been locked and I can't even reply to it. Thanks to those who got into contact with me about this. I'm here to clear the air about what has been going on. TLDR: I'm still working with MD for a refund since they want me to go through Aquacy (doesn't make sense) and Aquacy wants me to go through MD (which makes sense). I have both watches still and waiting for MD to fix this before I send anything back. Aquacy CS told me and I quote: "If we get you a tracking # tomorrow with another one with 1 pieces dial would you be willing to delete your comments in conversation and on review?" They sent me a replacement:

Unsatisfied with the replacement, I contacted support and they told me: "You won’t receive one as don’t exist." So there you go - the final answer from Aquacy support is that you won't get one that looks like what they are advertising. There was a member on Reddit that was one of the first to get this and he had a full abalone dial so I guess it was only the first batch that got them. What a shame. There's also comments that I "scammed" the company. Seriously? I don't know who came up with that rumor but obviously that is just absolutely not true. They know that I'm dealing with MD and waiting to send back the watch. Here's proof that I have both watches and they are in the same condition as I received them - along with the return label that I'm waiting to use. As the consumer, I want to make sure I get my money back before I send back anything. Here are the watches still with all protective plastic attached:

If anything, I'm the one that was "scammed" with the dial. I didn't even call it that when I posted the review. Gees. I can't believe that I'm being called a scammer after all of this and that I even have to post these to defend myself. I'm just a consumer who: 1) Wants what was advertised and 2) if unable to receive said item receive a refund instead. Again, I will be sending it back once this is resolved with MD - I have no intention of keeping either of these watches. _______________________________________ Original review: I held off writing this review because I really tried to being myself to like the watch but ultimately I couldn't. I really wanted to like this watch but I knew something was off as soon as I opened the box. Unlike any of the photos you'll see of this watch, mine looks completely different. Instead of the watch face done in one single piece like in other photos which would have looked amazing, mine looks like it was randomly pieced together like a mosaic. I've included photos to indicate what I mean as an example. It's hard to capture on camera but in person it looks really obvious that the watch face is split into multiple sections.

I don't think it's supposed to look this way and I hope that if you get the Abalone your RNG is better than mine. Very disappointed.

(Edited)

Recommends this product? No

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Oct 22, 2019

Complaints are FAR less than 1% on all abalone dials sold. That speaks for itself. Literally 3-4 complaints of hundreds sold. Of those 3-4 we have communicated directly with the customer and did everything to make the customer happy. They were either given another watch or refunded. But again. RAYF does not own our product and one must wonder what is his skin in this game as from day one he was negative regarding it even though the price points offered on drop for the movement and specs were some of if not the best prices in the industry. Of course that does draw the eye of competition that does not like that! They would love to continue overcharging for low spec watches.

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RayF

22219

Oct 22, 2019

Wow!!! Thank you Donald Trump for that foil-hat reply to my comments, that is "you" at your best! Here's the deal: MidnightRider is absolutely my dual account. I was forced to create it because MD is in the habit of hiding member posts from others, while leaving them visible to the original poster--a second account allows one to see what others see. I initially took issue with your brand because of the ridiculous marketing claims you made, and you are absolutely correct that I have never owned one of your watches--I don't like them. As to your comments suggesting I'm some how in cahoots with other manufactures who share my last name, besides being nutty on the face of it, I don't know anyone in the watch business, with my name or not. However I would point out two things, A) Friedman is the third most common name in the largest city in the US (New York), so beside Milton and Thomas L, I'm not surprised you've come across some in the watch business (evidently you can't swing a dead cat without hitting one of us), and B) if you'd be kind enough to pass on the names of those Friedman owned companies, I'd be much obliged--I've always wanted a Speedmaster and if turns out the guy who owns Omega is Bernie, Max, or Harry Friedman, I might be able to get him to cut me a deal ;- ) Kidding aside, I call 'em as I see 'em, and I don't mince words. There are plenty of watches sold on MD that I don't care for, a few others that I don't like because of the way they're marketed, and a few that I actually buy. Your stuff fits more into the first couple of categories. If you made stuff I liked, I'd say so, and probably buy a couple as well. And just for the record, I don't buy watches on Spec or Price, I just buy what I like. PS: glad to hear you have additional employees--might I suggest you let one of them handle your PR on MD going forward? 'Cuz buddy--you ain't exactly crushing it here ;- ) By the way, here are Mr. Auqacy's original comments to me, before he "tidied them up" (ie: took out the loony bits) "Midnightrider is RAYF by the way. He has used the account and multiple others to pump up his comments in the past and try to make himself appear as an authority on things. Is any other brand selling abalone dials bothering to explain this to you? No. Pictures you posted they are not better at putting together. The picture you posted the lines are clear even though picture is blurry. Nowhere on that sheet is there a spot to punch out a watch dial to fit our watch that would be all one piece. Every other brand that does Abalone is the same. Be sure to go comment on their stuff also please. I would also point out that RAYF has never owned our brand nor will he ever as since day one on Drop he has talked negatively about the brand. RAYF does have the same last name however as a large player in the watch industry that owns multiple brands some of which are sold on drop. We have seen him make multiple positive comments on those brands while the pieces were obscene prices and retails for the specs offered with only 2-3 items sold. We have known this since day one. Suspicious? Yes, to say the least. As all you regulars on here know if there is anyone with an opinion that will point out an overpriced low spec watch for sale on drop it is RAYF. Yet he talks kindly about such products owned by someone that shares his last name. Is it possible he is trying to disparage competition here from other brands? I don't know. Form your own opinion. He doesn't own the product but takes much time and paragraphs to disparage it. He even goes so far to call us a 1 person company when he knows nothing about us. We have multiple employees. Again one must ask why he would make up things he has no knowledge of? What is the motive?"

(Edited)

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Turms

Jul 7, 2019

Verified Buyer

Overall a very nice watch. Good finishing, great specs, great caliber ( stable +15). The bracelet does not feel fantastic, but looks good. Compared to the overall quality, I personally would have expected a 120 click bezel. It is a 90 click, which is still fine, but the action is not always smooth. But this is my only complaint... The case and bezel are of course very submarinesque, but the dial makes it different. I bought it mostly because of the specs and the colorful dial (I have the vintage orange red) and I am a satisfied customer!

(Edited)

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Oct 5, 2019

And I wish to know if the watch fulfills the ISO 6425 certification https://www.watchtime.com/featured/dive-watch-defined/

Oct 5, 2019

MarPablNo, Most "dive" watches sold one the market do not. Even though the watch may meet all requirements to be 6425 certified we do not do it since that added expense must then be passed to the consumer. In our opinion it does not make sense to do that. You can however see the pressure test video to 500M here for this model https://youtu.be/nHkQTCRaiy8

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Unzi

Jul 3, 2019

Verified Buyer

This watch is not cheaply made. ...could easily have tacted on a few more hundred dollars to the price for the quality.

(Edited)

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Oct 5, 2019

Can you confirm is the ⌚ is ISO 6425 compliant? https://www.watchtime.com/featured/dive-watch-defined/

Oct 5, 2019

MarPablNo, ISO cert is optional. Even though our watches might meet all specs to pass ISO 6245 certification it is expensive to do. Most dive watches sold do NOT carry ISO cert. Is is optional for brands to do. We choose not too do so as cost adds to each watch which then must be passed to buyer. This makes it harder to provide great spec watches at a great price point to buyers. ISO cert is not required for a dive watch to be sold. More than 90% of "dive"watches sold do not carry this cert.

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Jay6911

May 30, 2019

Verified Buyer

Liked the watch 100% looks and quality

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Oct 5, 2019

So can we consider this is a diver ⌚ according to ISO 6425 certification? https://www.watchtime.com/featured/dive-watch-defined/

Oct 5, 2019

MarPablNo, you are referring to ISO 6425 cert which is is optional. Not required to be called a dive watch. Even though our watches might meet all specs to pass ISO 6245 certification it is expensive to do. Most dive watches sold do NOT carry ISO cert. Is is optional for brands to do. We choose not too do so as cost adds to each watch which then must be passed to buyer. This makes it harder to provide great spec watches at a great price point to buyers. ISO cert is not required for a dive watch to be sold. More than 90% of "dive"watches sold do not carry this cert.

Carlmuck

May 26, 2019

Verified Buyer

The watch is great, the bracelet and band are so-so. When I received it I was intending to use the rubber band. But is has an awful fit. When buckled the buckle stands proud of the band and hooks on my clothing. The bracelet is poorly machined. When the watch came out of the box only one side of the springbar was holding the bracelet on. It needed to be pried into place. The hole in the bracelet isn't straight. I've gotten it to hold and don't see a further issue since the fit of the bracelet into the case ears is tight. I think there is a NATO strap in the future for this watch.

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Oct 5, 2019

Do you have 🎥 for the other tests required for the ⌚ to be called a Diver watch? https://www.watchtime.com/featured/dive-watch-defined/

Oct 5, 2019

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MarkNJP

May 17, 2019

Verified Buyer

Got the blue mother of pearl version and I love it. When I wear it, I enjoy looking at it and how the dial catches the light through the flawless sapphire crystal. Clearly a homage to similar Rolex and Omega dive watches, but far, far cheaper. I even like the heft of the thing and how it feels on the wrist. I've had it for about 2 weeks and, while I have no concerns about its timekeeping accuracy, I haven't precisely measured its accuracy yet. My only slight quibble is the clasp of the bracelet doesn't function as smoothly as I like when latching and unlatching, but, for this price, I can easily live with it. The Pelican-like case it comes in is a nice touch, along with the extra silicone band (which I haven't tried yet) and tools for strap changes and removing links (and I did remove links; very easy to do). That it comes with the manufacturer's warranty is icing on the cake. In short, this is the best bang for the buck in a timepiece I've seen, and honestly that's without lowering my standards at all (other than the quibble about the latch).

(Edited)

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Oct 5, 2019

So it's this a diver ⌚ or just a water resistant watch? According to ISO 6425 https://www.watchtime.com/featured/dive-watch-defined/

Oct 5, 2019

MarPabl ISO cert is optional. Even though our watches might meet all specs to pass ISO 6245 certification it is expensive to do. Most dive watches sold do NOT carry ISO cert. Is is optional for brands to do. We choose not too do so as cost adds to each watch which then must be passed to buyer. This makes it harder to provide great spec watches at a great price point to buyers. ISO cert is not required for a dive watch to be sold. More than 90% of "dive"watches sold do not carry this cert. So to answer your question. It is a dive watch and water resistant to 300M advertised but the the design has been tested to 500M and passed.

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Maestromoy

May 16, 2019

Verified Buyer

I guess my other one didn't post? I purchased the abalone dial ETA Aquacy. The watch itself is lovely. I love the abalone dial. The watch works extremely well, exactly as would be expected for an ETA based watch. My issue is with the fact that my watch had a divot/dent in the case, hidden underneath the bracelet. I didn't notice it until I was swapping the bracelet for the strap. It is a deep divot and it wasn't in an area that I contacted the watch case with the tool. Even if I had, there is no way the tool could have caused such a deep puncture/dent. I contacted aquacy about it and all they have said is that "it could have happened at the factory, but we'd have to ask." They haven't given any indication about any sort of compensation or discount. It's a bummer because I really like the watch, the style,the package they put together (case, extra strap, tool, cloth, etc.) The watch is really nice, and it's a good deal at the price. It just kind of sucks to buy a brand new watch and receive a watch that is blemished. I'm hoping that they contact me with further discussion about what they can do. I'd almost even settle for a discount on purchasing another of their watches because I like them that much... But as of now their response has left much to be desired.

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Maestromoy

Jun 30, 2019

If this is going to be a continued practice moving forward it might be a good thing to mention something up front so that all of the buyers know that the mark is intentional. Otherwise they may feel the same way when they change out their bracelet or straps and discover the mark or think that it is a manufacturing defect.

Jun 30, 2019

MaestromoyWill not be practice going forward and if anyone asks we will be happy to explain.

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Emillionz

May 6, 2019

Verified Buyer

I got the black MOP one, supremely happy! The packaging is so nice, the contents even better. Mine was delivered to my house, I bought it originally but my fiancé wanted to make a gift to celebrate our engagement, so it sat until we could open it together. That was 5!hrs of trying not to think about it. To the review: In general: The style is strong and classy, so it doesn’t come off as overkill dressy. I really think it could be worn formally, despite not being a formal watch, only because the quality is so apparent. It looks equally well suited for shorts and a tee shirt. It’s a daily watch, it covers all my bases. The packaging seems like overkill at first, not so. The essential aspects of the watch are top quality. I don’t mind referring to the web for the manual or instructions, that money that would have been spent on printing and paper are now redirected to...say for example, an extra fine sapphire crystal with premium anti-reflective coating. I know this based on the value to quality ratio. The thought that went into this project not only was thorough but right in line with my school of thinking and needs. I don’t need several folds of cardboard, a extra thick stock booklet, and all the other unnecessary additions. What you get: a strong box, beautiful watch, extra strap, tools. The tools: dual ended metal pen style band/strap tool with interchangeable bits (doubles of each) a wide flat pin release for the rubber strap, like a jimmy. A narrow, pin with a fishtail end for pin release at the lug on the SS bracelet and a poker for the micro adjustments at the clasp..and a polishing cloth. Accuracy: so far my three day average is +10secs/day. It’s still on the correct minute and I no longer live by the second. I am very happy, not only is that good enough for me, but that’s pretty darn good by any standards. Fit and finish: the level manufacture of this watch has been praised as batting way above it’s price point, it’s true in looks and feel. The rubber strap doesn’t fit me, I sit on the last hole and it doesn’t tuck into the loops. That is typical of every non-custom strap I’ve ever tried. But it looked really good with it, and I’m sure people with more standard sized cuffs will get the fit they are accustomed to with other straps. I got the perfect fit with all the available adjustments; I removed a link with the included micro flathead, and made a small clasp adjustments. It’s very comfortable, and no girlish hair pulling. I have incurred the first scratch on the clasp, I don’t mind. With a polished SS case, I’m expecting a scratch here or there too. However the materials used on the face, case and bezel leave me feeling very assured that the watch will be as beautiful as it is now for a long time.

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Oct 5, 2019

What about the rest of the tests confirming this as a diver ⌚❔ https://www.watchtime.com/featured/dive-watch-defined/

Oct 5, 2019

MarPablThat would be if one was trying to obtain ISO cert which we have not. Most dive watches sold do not carry ISO cert. Is is optional for brands to do. We choose not too do so as cost adds to each watch which then must be passed to buyer. We intend to provide great spec watches at great prices point. Most buyers don't care about ISO certs to be honest.

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Juanykvlt

May 5, 2019

Verified Buyer

Love the watch. Instructions on how to swap the strap are necessary. I actually think they gave out the wrong tools. The watch it self is great though.

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Absolutely agree! The one true REVIEW (not a worthless "unboxing" video) was the shocking review from Just One More Watch. I've watched a zillion of his reviews and this is the first and only one I've ever heard him come right out and say: "I can't recommend." https://www.youtube.com/watch?v=RxFptD2SzW4 Hey, you know what? If you wanna buy a watch from this guy, knock yourself out, it's not my fucking job to save your ass, and personally I don't care what the hell is on your wrist (well, unless I bump into you on the street, then I may make fun of you ;- )

May 27, 2019

JuanykvltFor sure correct tools. Glad you like the watch. The tools are really for buyers that have experience swapping straps and bracelet on watches. If you don't have experience with it we advise you take to a professional. The reason we dont provide instructions for that is that if someone has done it before they don't need instructions. They will see the tooks and know what to do. If they haven't done it before they should not as they will likely end up scratching their new watch. Someone that hasn't done it should practice on a less expensive watch. Maybe something around $50 or $60.

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