Here is the deal. For sure you have had issues with the desk. I get that. The customer service you received was not good and we apologize for that and as explained we were going through a major transitional period during that time. That being said we have sold over 2400 of these desk just on Drop.com with almost 100 reviews and almost 4 and a half stars. Do you really think if our desk was faulty and had major issues that 2400 people would not be raising a ruckus about it? Also, how would it get great reviews by almost 100 people? Drop.com is a open forum and people do not hesitate to speak their mind here. I know as I was also the Senior Buying Manager over the Tech community at Drop.com for 4 years.
Do you not think its possible that your situation was an isolated case? When I tell you this desk is the best selling, award winning, patent pending gaming desk out there I am not just blowing smoke. You can look it up, its the truth. It sucks the experience you had! I feel for you and am so sorry that that happened. But, I can assure you that is not the norm. If it was this desk would not be so highly sought after and highly reviewed by so many out there, not just here on Drop.com.
Something I did notice in your video is that you are using C-Clamp style monitor mounts and have them clamped to the side of the desk. Our desk has custom grommet mount holes in the desk and is designed to grommet mount monitors through the desk. This drastically helps to distribute the weight properly through the surface of the desk rather than all the weight C-Clamped to the side of the desk. Not to say that is the sole reason it had wobble as I am positive there were other factors involved. I just wish that I could have assisted you when you were having trouble. Again, we apologize that things worked out the way they did.