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SantiagoDraco
611
May 23, 2017
Before ordering this.... it would be good to know if the quality control issues have been resolved... I really want to order a table that will be manufactured to proper spec. Any thoughts on this Scott?
SantiagoDracoEvery desk has been manufactured to spec, the problems a very small percentage of people experienced are ones that are partially attributable to normal growing pains, more some detail than actual defect. They are impossible to completely eliminate in any mass produced products, even of the highest reputation. I myself have experienced out of the box defects on an iPhone and took delivery once of a brand new Mercedes Benz in January only to find out in April that the A/C didn't work. Both companies, of course, have excellent after-sale service and my problems were quickly taken care of.
All that said, if you're the one that has a problem it doesn't seem minor. We really do our best to push defects to zero. We have taken new QC steps to eliminate the paint splatter and poorly tapped screw holes. We have installed new scales that can detect if screws or other parts are missing from boxes and we are taking steps in the production of the tabletop itself and with our US shipping partners to try to eliminate hidden damage to it. And while I am not comparing Arozzi to Mercedes or Apple in terms of brand image (at least not yet :-) ) I will say that we are committed to taking care of any problems quickly and completely, even to the point where we have shipped customers a brand new unit if it is necessary.
hepkat
21
May 23, 2017
ArozziScottAs someone who bought this desk on the last drop and had issues with the unit that I received, I can attest that Scott's statement is true. They will make effort to fix any issues you might have. Just try to catch em on a Monday and not a Friday afternoon. ;) Love my desk by the way.
hepkatIt's true, maybe once every five or six weeks, we lock up early on Friday and let everyone get a couple hour head start on the weekend.
hepkat
21
May 25, 2017
ArozziScottNothing wrong with that!
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