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ykp0799
7
Jun 28, 2017
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I was excited when I saw this drop in an email. After reading through the comments it seems I will be skipping it. It seems that Arozzi has some serious issues to work out with QA, shipping and customer service before I will be buying anything from them. When I was researching chairs a week or two ago I was stunned that they sent a chair with misaligned holes to Linus Tech Tips. Even after that I was still considering their chair because I assumed they had to have fixed their QA after that. Now after reading about others experiences it seems that the problem is still there, as well as some others I was unfamiliar with. Glad I went with the AK Racing chair. My search for a desk continues...
Jun 28, 2017
Tex-Arozzi
5852
Arozzi
Jun 28, 2017
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ykp0799Considering that we have sold over a thousand of these desk at this point over the last 4 months and have only had a few problems should be considered. Also, @ArozziScott replied to all those customers who did have issues and made sure that they were taken care of. I have one of these desk here in the office and to say the least its Awesome. Cheers.
Jun 28, 2017
ykp0799
7
Jun 28, 2017
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Tex-ArozziThings like effectively closing the company for a week shortly after shipping a bunch of products seems like a pretty big red flag. I understand everyone was gone, but that seems unacceptable to me. How do I know they will be functional if I need help when I get my product? It tells me that this company is not equipped to stand behind their product. ArozziScott has been helping people, sometimes satisfactorily, and maybe it's just me but it seems like maybe he gets a bit of an attitude at times. I've worked customer service for years and I know how much patience it requires, but it is necessary for the job, and when you have a screen between you and the customer it becomes relatively easy. This plus other issues tells me that there is a customer service issue.
The fact that these concerns would be casually brushed aside as non-issues because 'most of the products were ok' tells me that this company doesn't recognize them as issues and therefore they will not be addressed.
...and what about the manufacturing issues? Misaligned holes and such? That to me is the worst. The Linus video was over two years ago and for some reason it's still an issue.
Needless to say, I'm glad you enjoy your desk.
Jun 28, 2017
ArozziScott
678
Arozzi
Jun 28, 2017
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ykp0799The Linus Tech Tips chair was sent out by a distributor in February of 2015. Arozzi was not even in business in North America then. They had imported by special agreement with our Swedish HQ and, granted it is bad, it was not the fault of our company. Yes it was our chair and we noted those issues and changed some manufacturing processes to make sure it doesn't happen now. We shipped our first products from Arozzi North America in late January of 2016.
Your comment about our company closing for a week completely baffles me. When did that happen? If you're referring to E3, we have an office with five employees , plus three in the warehouse. There were, what, something like 50,000 people at E3. I needed all hands there. I think most people understand that. And everyone has been helped. I left the admin and the warehouse people alone at the office for four days. And Massdrop customers were not the only ones that were delayed in their assistance. we sell to Fry's, Staples, Amazon, Newegg and dozens of smaller retailers.
Just to be clear, I am not a customer service expert or have even worked directly in customer service. I am the CEO of a company trying to provide accurate answers about our products and assist customers to get help when they need it while doing many, many other things. So I do apologize if sometimes my hurriedness to get to the point seems like "attitude". How many other companies are out here answering people's questions on Saturday nights and Sunday mornings?
And, again I apologize if this shows my "attitude" but when did I just brush aside people's concerns? I have actually given chapter and verse of exactly what we have done to improve things when there have been issues. Like that we have increased QC on the Arena on recent production to try to insure that even the very small amount of problems that have happened are reduced as closely as possible to zero. Massdrop alone has sold over 1000, as @B.Hutch says. Look at the number of issues. Maybe 1-2%? How many iPhones failed in the first year? I am guessing it was at least that many but it was essentially a good product so still succeeded. And while I am not claiming the Arena is as innovative or revolutionary as an iPhone, it is completely unique in terms of the competition. We have sold a few thousand more in other channels. This product grows in popularity and positive reviews daily. I appreciate your comments.
Jun 28, 2017
NoNeedForSpeed
131
Jun 29, 2017
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ArozziScottScott, I appreciate your response, and how active you are in this drop discussion. I've been looking for a desk, and considering this one. It's nice to see the effort and time you're putting into your company.
Jun 29, 2017
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