Arozzi Arena Gaming Desk Discussions | Drop

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Arozzi Arena Gaming Desk

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Arozzi Arena Gaming Desk

aqxie

Jul 24, 2018

I have rma'd my desk 2 times but both times the desk surface was uneven. I am very disappointed with this desk.

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devthadevastator

Jul 24, 2018

aqxieThank you for this update. This complaint is the biggest reason for me not getting this desk and it seems to be a common issue.

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ArozziScott

678

Arozzi

Jul 25, 2018

devthadevastatorWe have sold over 16,000 of these desks, just in North America. So even if there are 40 people here with that problem (which there are not) it is very minor. It also happened more often in the early days before we automated the panel matching. And, there is a mousepad on top, so minor variations are imperceptible.

ArozziScott

678

Arozzi

Jul 25, 2018

aqxieI am sorry to hear of that. Did you send photos to our service team? I'd like to take a look at that since this problem has been very rare. And you did get a new desk twice? At no charge?

aqxie

Jul 25, 2018

ArozziScottThe first time I bought the desk the middle and rightmost slab of the desk were uneven. I sent a support form with pictures and they sent me more desk boards, free of charge. Now the leftmost and middle slab are uneven. The difference in height is about a quarter of a millimeter on one end but a millimeter on the other. It is incredibly noticeable when my mouse passes over it.

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ArozziScott

678

Arozzi

Jul 25, 2018

aqxieOK, thanks. did they send you a complete new set? We'll get you taken care of and happy. And just allow me to say that everyone in our office uses an Arena (or two) as their work desk, so we have a lot of real life experience with them. This is not common.