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Food for thought - the Arozzi Verona Pro, which I purchased April 2017, has a seat width of 15" and a weight limit of 290 pounds. The Torretta XL has a seat width of 17.1" and a weight limit of 310 pounds. My $99 chair from Office Depot/Office Max has a seat width of 19 1/4" and a weight limit of 290 pounds. It's also not "one of the first chairs to be designed for people with the need of a larger and wider chair."
As somebody that's 245 lbs 6'3 (106 kg, 188 cm), I truly believe if you're at or even under the weight limit, you won't enjoy the Verona Pro and possibly the Torretta. I stopped using the Verona Pro after a few days because of how uncomfortable it was to me. The 'wings' absolutely dig into my legs and it goes from uncomfortable to actually painful. I'd really like to know how Arozzi gets their weight limits as well. I know for a fact it isn't with a 290 or 310 pound human being used as the metric even though the chairs are designed to hold human beings. My younger brother is taller than me but 220 pounds also thinks the chair is uncomfortable so I'm really hesitant to buy the Torretta XL. At least in terms of height, the chair fully supports my back and shoulders - something most chairs don't.
Since all sales are final and there's no mention of return policies, I'm not really sure if I want to try a second chair.
Hi, first of all, I am sorry you were not happy with the Verona. I frequently mention the hard side bolsters typical in several of our chair designs and how they can be bothersome. A flat office seat is good for people who do not want a form fitting chair. No one has ever claimed otherwise. I have also said in these discussion groups, quite frequently, that every body is different and seat comfort can be highly subjective. Are you more torso or leg? How is the weight distributed? That will make a huge difference on your comfort. We make our weight recommendations based on the rating of the components included, like the chair frame, base and mechanism and, of course, a reasonable estimation of comfort in a certain design.
We have sold more Torretta and Torretta XL than any other chair in our line up. So, they are pretty popular and have lots of satisfied buyers.
Last, Massdrop does not allow returns. That is part of their business model. Returns are very expensive to process and handle. Not accepting them is a big part of why they can offer such low prices. If you want to have the peace of mind of knowing you can return, I would recommend buying from Amazon, Newegg, Fry's or several other places that carry our products and accept returns. Of course, you'll pay more but that could be worth it.