Arozzi Velocità Racing Simulator Discussions | Drop

Jan 31, 2018

Does not fit Fanatec Clubsport shifter or Fanatec Pedals. Really disappointed I wasted 300 dollars because @ArozziScott's company couldn't give us proper specs before dropping this. Now I have a large heavy paperweight. Both plates aren't even big enough so that I can even drill them out myself. Really shitty to not check for compatibility with one of the most popular racing setups.

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Jan 31, 2018

TshirtNinjaHi, I was very careful to say that we had not tested all brands and call out what we had. Of course, we apologize that your particular combination does not work. We will fix that in future production and you can come back and buy it when it does., it might be a few months before that happens, so while I appreciate your offer to wait, I think that is too long of a time. In the meantime, I understand that you have already contacted our customer support team. They will get you taken care of since this is a situation that is our fault because we weren't able to confirm the compatibility. I will post the drawings of the current plates before the next drop. I did not have those available when this dropped.

Nightstalker

Feb 2, 2018

TshirtNinjaHey there, I have a fanatec clubsport shifter and the v3 pedals. I had to make my own adapter, but i was able to get the pedals attached. I bought one of those boards that is full of holes made to hang tools. (This Stuff: http://www.ironreignrobotics.com/images/boardwithhooks.jpeg) I bolted the pedals to that, and then that to the pedal plate. It works, it is not a rigid as I had hoped, but it does work. For the shifter, I attached the bottom two holes with bolts, because only those two holes lined up. I used 2 of the medium strength command strips to hold the front side of the shifter down and it is working perfectly. Hopefully you can get something working in a similar way.

Feb 11, 2018

NightstalkerThis is a shit solution that will break. @ArozziScott no one ever got back to me at all from your company. This is shitty customer service.

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Nightstalker

Feb 11, 2018

TshirtNinjaOh, sorry for trying to help. Im not customer service I'm just another guy telling you how I got it working. But **** me, right?

Feb 11, 2018

TshirtNinjaNo one got back? Hmmm, that's strange. We had a specific talk about your situation and how to solve it. Just for my information, when was the last time you heard from them? And, BTW, there is no need for name calling. We sold over 40 units the first drop and only a couple of people have had problems. I have apologized for your specific problem, which does not apply to most, and you will be taken care of. And, while there is no excuse for people not getting back to you, you can also call us during normal business hours on the West Coast at 805-484-0132 and talk to live people.

Feb 11, 2018

ArozziScottnever replied to me at all

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Feb 11, 2018

TshirtNinjaSee above, I amplified my response. But nothing is going to happen on a Sunday. I've already sent a message to the customer service team.

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Feb 11, 2018

ArozziScotthow does NO ONE EVER GOT BACK TO ME AT ALL not solidify that NO ONE ever contacted me about this? I'm not going to attach random shit to the product as that isn't a real solution just a band-aid fix. So again is anyone from Arozzi gonna handle this or should i just enjoy my paper weight and sit in the corner like a good boy? If this was such a topic of discussion etc then why cant anyone at the company reply to the email chain? Do we just have to annoy you until something happens?

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Feb 11, 2018

TshirtNinjaLook I am sorry. Has anyone ever made a mistake at your workplace? I sure hope not. I can't find out today what happened. I understand your frustration. I told you will be taken care of and you will. But coming on like that does not help. If you just would have told me they never got back that would have taken care of it. Trust me, as the managing partner of the company I dislike the fact that you weren't taken care of even more than you do. Because I am worried about who knows how many other people that haven't been helped. So, please, chill.

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Feb 11, 2018

ArozziScottHonestly whats worse is that no one has updated the product description with what is compatible after it is found out that fanatec isn't supported. Just points out how no one is following up other than trying to rake in more sales. If you are a managing partner then maybe you should have that kind of stuff sorted out before you sell a product.

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Feb 11, 2018

TshirtNinjaNo, but there are drawings of the mounting hardware. So people can look and see for everything. Those weren't available to me on the first drop...Massdrop was excited about this item and wanted to get it dropped to coincide with our introduction of it at CES. And I agree, in a perfect world we would have everything tested. But we didn't and admitted it. But did test for the leading brands in market share. And that's almost an impossible task in any case.

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Feb 11, 2018

ArozziScottOthers like GTOmega and Rseat put compatibility clearly on the products sold. The three most sold brands are Thrustmaster, Logitech, and Fanatec. The majority of sim racing hardware (your competition) supports all three. Seems with all this that overall it was a rushed product without thoughts to your competitors lineups. A minimal change to both the shifter and floor plate would have made this product compatible with almost anything sold on the market besides systems that no one would put on a rig like this (direct drive setups/hydro pedals).

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arozziserviceteam

Arozzi Service Team

Feb 12, 2018

TshirtNinjaWhat is your is ticket number because we answer all tickets that come through customer service at Arozzi or service@arozzi.com. We would love to answer any questions you may have.

Feb 13, 2018

arozziserviceteamWell no one at "service"@arozzi.com replied..... all I've gotten so far is lip service from @ArozziScott that this was a known issue that was already being handled. Was told hey I'll get this looked into. The managing partner couldn't even get this handled internally now. I'll just leave all of this up so people know that if you have issues that it takes pulling teeth and nails to get answers from the company. See the line below to find the info needed. Your request (1210) has been received and is being reviewed by our support staff.To add additional comments, reply to this email.

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