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Showing 1 of 173 conversations about:
Asonitez
6
May 11, 2017
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Major Issues with my Chair. Extremely disappointing. Stuffing is ripped/coming out - the Gas Cylinder went straight through to the floor. As it stands I need a New Base, New Seat Cushion and possibly a new gas cylinder since this one does not fit in the base at all.
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May 11, 2017
ArozziScott
678
Arozzi
May 11, 2017
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AsonitezHi, so you are the person who contacted us a few minutes ago via the contact form on the site? We are sorry you are having issues. We'll get you taken care of. Please reply to the email we sent over a short while ago.
May 11, 2017
Asonitez
6
May 11, 2017
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ArozziScott Got to speak to Arozzi and they are making this right. Super fast turn around. They also told me that they are addressing the issue in the factory if there is one and will test and verify that the parts are working as intended before shipping me new replacement components. That's what I call customer service! They responded within 2 hrs which was pretty damn unexpected. When I called the phone a real person answered and not a machine lol!
May 11, 2017
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