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Showing 1 of 44 reviews about:
calmdown
1
May 25, 2018
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arozziserviceteamMy warranty replacement parts have already been fulfilled and the chair repaired, Rick. Do you still need me to open a ticket?
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To people considering buying this chair in the future: perhaps you can request Arozzi include the metal base with your order instead of the plastic one my order originally shipped with. The metal base seems very sturdy and provides a nice contrasting chrome color with my otherwise almost all black chair.
UPDATE #1: I spoke with Arozzi customer service and confirmed that the chair was still covered under warranty. They are sending me out replacement parts, including a metal base. Their customer service was swift in response and the replacement part shipped out on the same day I posted this review. Will update this review further once I've received the replacement parts, scheduled to be delivered tomorrow.
After having this chair for barely a month I sat down in this morning and almost fell over. I came to discover a wheel had fallen out and the plastic that holds the wheel in place had broken. I was very disappointed to see that this chair came with a plastic base for its price point. Even in the instruction booklet it appears to have a metal base, but it is, in fact, plastic. Even my amazon basics chair came with a metal base...
I will gladly update this review upon hearing from someone with Arozzi about getting a replacement part for this chair, although I cannot see how I'll ever be able to pull this base off of the chair to replace it. It seems to be on there pretty good.