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Showing 1 of 173 conversations about:
Schlakattack
7
May 21, 2018
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@ArozziScott I got this in the last drop and am really enjoying it. The only concern that I have is about the warranty. The Vernazza comes with only a two year warranty, same as Arozzi's other chairs. Is there some reason that can't be extended? It is the most premium chair that Arozzi sells and a longer warranty should be part of that extra price. I've seen similarly priced chairs from competitors like AKRacing with warranties of 5+ years. Thanks!
May 21, 2018
arozziserviceteam
91
Arozzi Service Team
May 25, 2018
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SchlakattackSorry, but all of our chairs have 2 years warranty on it.
May 25, 2018
Schlakattack
7
May 26, 2018
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arozziserviceteamThank you for responding, I understand that all your chairs have a 2 year warranty. I was a curious as to why it warranty is not longer, given that similarly priced competitors have a 5 year warranty.
May 26, 2018
ArozziScott
678
Arozzi
Jun 22, 2018
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SchlakattackHi, I only know of one competitor that has a five year warranty. Every other brand I know of has a two year warranty. A warranty is to take care of manufacturing defects. Any and all defects should really have been exposed in the first six months, let alone two years. A warranty, even the five year one, does not cover normal wear and tear. So, you should be good with our two year warranty. Also, unlike some companies I know of, our warranty service is genuinely free. I know of a famous chair company (that starts with a "D") which charges their customers shipping and handling charges for "warranty" service. So getting a defective part replaced will cost you maybe $30-$50. We don't do that.
Jun 22, 2018
Jokervn91
4
Jun 24, 2018
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ArozziScottJust went through a painless warranty service with Arozzi. I somehow managed to damage my gas cylinder while moving, and instead of selling the cylinder like I asked, Arozzi went ahead and sent me the WHOLE base parts of the chair to ease the replacement process. Free of charges.
Tbh I didnt expect that and it was a nice surprise . Looking forward to the updated version of Arozzi chairs. My Verona Pro V2 is great, just hope that it can have a 3-4D armrest in the future.
Jun 24, 2018
Schlakattack
7
Jun 24, 2018
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ArozziScottThanks for responding @ArozziScott , just to be clear I wouldn't buy a chair from the big D and A companies, I was really just curious about that choice. I think i'll trust the chair expert on this one :), really enjoying the chair so far (even though I wish the lumbar pillow wouldn't slide so much).
Jun 24, 2018
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