I moved in my chair... and the damn wheel broke off and i fell face first in to my desk....
as you can see in the picture this is very soft plastic and just snapped. you can even see where it skid when i went down.
Now i have a head ach, probably a black eye soon, and nothing to sit in.... for my first gaming chair purchase, i am EXTREMELY disappointed in this....
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EDIT: Support was fast at sending me a new one, but... they sent me a broke and malformed plastic base with the same issue.....
CreativextentThe same thing happened to me just last week. I sent in a ticket and they shipped a new METAL base (wheels, frame, and gas lift). Recieved it within 3 days. I strongly suggest you send their support team an email. Just submit your massdrop reciept and picture of the broken base.
Best of luck
BrandonF Support was fast at sending me a new one, but... they sent me a broke and malformed plastic base with the same issue..... i wish they did me good like you man...
BrandonFyeah probably. in 2 weeks, ive gotten 20 minutes use of my chair. kind sucks.... i was so excited when i got home from work, then i saw this crap.
CreativextentI noticed my base was cracked like most of the recent reviews, so I contacted support. They also sent me a base that looks exactly like this. Not sure how this is going to hold up compared to the old one.....
Reeffbest bet is to call them on the phone. and ask to talk to the tech who is helping you. explain to them you need a metal base. They sent me one the other day and it will be here on Thursday. I will let you know how it goes.
EDIT: Support was fast at sending me a new one, but... they sent me a broke and malformed plastic base with the same issue.....