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Showing 1 of 44 reviews about:
Creativextent
2
Aug 13, 2018
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I moved in my chair... and the damn wheel broke off and i fell face first in to my desk.... as you can see in the picture this is very soft plastic and just snapped. you can even see where it skid when i went down. Now i have a head ach, probably a black eye soon, and nothing to sit in.... for my first gaming chair purchase, i am EXTREMELY disappointed in this....
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EDIT: Support was fast at sending me a new one, but... they sent me a broke and malformed plastic base with the same issue.....

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BrandonF
1
Aug 13, 2018
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CreativextentThe same thing happened to me just last week. I sent in a ticket and they shipped a new METAL base (wheels, frame, and gas lift). Recieved it within 3 days. I strongly suggest you send their support team an email. Just submit your massdrop reciept and picture of the broken base. Best of luck
Aug 13, 2018
Creativextent
2
Aug 17, 2018
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BrandonF Support was fast at sending me a new one, but... they sent me a broke and malformed plastic base with the same issue..... i wish they did me good like you man...
Aug 17, 2018
BrandonF
1
Aug 18, 2018
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CreativextentI mean, I specifically asked for a metal base so that's probably why.
Aug 18, 2018
Creativextent
2
Aug 18, 2018
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BrandonFso did i :/
Aug 18, 2018
BrandonF
1
Aug 18, 2018
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CreativextentYeah that sucks man, I guess it's its just the rep that I got.
Aug 18, 2018
Creativextent
2
Aug 18, 2018
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BrandonFyeah probably. in 2 weeks, ive gotten 20 minutes use of my chair. kind sucks.... i was so excited when i got home from work, then i saw this crap.
Aug 18, 2018
Reeff
6
Aug 29, 2018
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CreativextentI noticed my base was cracked like most of the recent reviews, so I contacted support. They also sent me a base that looks exactly like this. Not sure how this is going to hold up compared to the old one.....
Aug 29, 2018
Creativextent
2
Aug 29, 2018
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Reeffbest bet is to call them on the phone. and ask to talk to the tech who is helping you. explain to them you need a metal base. They sent me one the other day and it will be here on Thursday. I will let you know how it goes.
Aug 29, 2018
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