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Showing 1 of 44 reviews about:
chibi
64
Sep 16, 2018
checkVerified Buyer
I edited my review after having the chair for almost a couple of years... I am a very large guy. I have issues finding chairs that can handle my weight and height. I got this chair off Massdrop a little over a year ago. So far I have had no issues with the chair itself. The pillows it comes with are pretty cheap. The neck one just constantly slides up since it has nothing to stop it, and the lumbar pillow is just eh. I have replaced them with other pillows. The chair itself is 5 stars, but because of the crappy pillows I can only give it 4 stars. Soooo, now the bad news a couple of years of having the chair.... The gas cylinder died. It goes to full when I stand up and goes flat when I sit in the chair. I contacted customer support about the issue and they quickly sent me a "base replacement". I was like sweet, till I opened the box. I was greeted with a broken base. I was like OK maybe it's because it is a refurb or something and I only care about the gas cylinder..... I got 2 casters and the part that attaches to the chair. The part I needed which was the air cylinder was missing. I contacted customer support again with pictures of what I got. They are not responding. I wanted to love this chair, but it seems they don't care about the customer after it is purchased.
(Edited)
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