Ordered the chair in late 2017, received it, hated the arms so I replaced them with some cheap parts from Amazon, and otherwise it was fine for a long time. Note, just "fine." It's comfortable enough given the price I paid, like I said the arms on it are pretty terrible, and it's just "fine."
Beginning of 2019 I noticed the seat seemed to be leaning to the left. I flipped it over and noticed serious cracks in the base. The white line in the base's leg here is a sheer crack straight thru the metal. This is the worst but there are 2 more legs cracked.
I contacted their support Jan. 19, 2019, was asked for my address and told I'd receive an email when my replacement part shipped. 10 days later I heard nothing, contacted again, was told to wait a bit longer because it was back ordered. Feb. 13 I had to contact them again, and was again told to just wait. It's now March 24, 2019 and I still haven't gotten the replacement part. I've contacted them again but I'm pretty sure I'm going to have to trash the chair and get something new.
If it wasn't for the terrible customer support I'd give this a 4 star. I think it's more like 3.75 star but can't do the fractions. I can't imagine giving it that for a higher price, this is a straight up $150 chair and charging more for it is ripping people off. However, at $150, yeah, it's fine. Considering how bad their customer care is I can't give it more than 2 stars, I definitely won't be buying another chair from them.