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Just got my chair only to realize I need to send it back because it was sent through UPS, the box came in the most horrible and beat up condition with a chair leg even sticking out of a hole in the box, I told the guy who delivered it to just take it back because I didn't want a chair in that condition. I went ahead and sent a ticket to the mass drop support but I really am annoyed at the fact that I just spent 200 dollars on a chair I'm not able to use.
P.S. The ticket I sent in also came with a picture of the chair leg coming out of the hole.
Contact us at firstname.lastname@example.org Please save you box. We will have to file a claim with UPS for the damage. Pictures will help and we can send you out another. Again, as I mentioned above we are in talks with FedEx to switch to them but it takes time to get everything in place and, also, we want to do a few tests to make sure that they are really better.
This worries me, UPS in my area is great and fedex ALWAYS loses my packages (expensive items like my gtx 1070 and my ultrawide got lost on the truck and showed up 2 weeks late AFTER already recieving replacements) and my local office is always absolutely 0 help. Not saying fedex as a whole is bad but this makes me nervous to order :/
We still have not made a final decision and are doing tests with each company. We ship hundreds, maybe thousands, of boxes each month. I can tell you that lost items are an extreme rarity. Damage or hidden damage is much more of a concern. I mean it is still a very small percentage but if you are shipping 1500 boxes in month, let's say, even if 2% are damaged that's 30 upset customers, 30 damage claims that need be filed, 30 reshipments that need to be done. It's a lot of disappointed customers and plus work and time to take care. of it all. So that's why damage is our focus.