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bsoplinger
79
May 26, 2017
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After looking at some Amazon reviews of this chair I have a question about the warranty. Is there really a warranty? Seems like the company itself doesn't honor the warranty in the US, so who will? Or have things changed, hence the drop to spread the word that things are different and improved?
May 26, 2017
Tex-Arozzi
5823
Arozzi
May 26, 2017
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I can assure you there is a 2 year warranty and that if you have problems you will be taken care of. Just look a few post below for ArozziScott active in this discussion and taking care of the community. @ArozziScott
May 26, 2017
bsoplinger
79
May 26, 2017
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Things did seem much better here than elsewhere and those elsewhere comments were a bit dated (although there were plenty less than a year old) which is why I asked. Figured I'd not only get a bit of assurance if you were indeed providing decent support but know to stay away if not.
Now I just need to decide if I should risk getting the Pro. At 6' and 300 I'm just over the listed maximum weight. But I've been wanting any kind of better than the junk you spend $100 - $200 at an office supply store and within a year, never more than 2, you're buying another.
May 26, 2017
ArozziScott
677
Arozzi
May 26, 2017
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Hi, there is definitely a warranty. As @B.Hutch says, it's two years parts and labor. Can you please point me to where on Amazon it says that? I see positive reviews of the Verona Pro and Verona. And the one person who had a defect issue, I specifically posted and asked him to contact us. Please drop us a line at service@arozzi.com
May 26, 2017
Tex-Arozzi
5823
Arozzi
May 26, 2017
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You should go for the pro. You will be a little more comfortable in it and as you mentioned your at the threshold of the standard.
May 26, 2017
bsoplinger
79
May 26, 2017
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I was just a bit worried. At 300 I'm still over the 290 limit listed for the Pro. So making sure it'll be around and that I can get it repaired if it breaks becomes more of an issue. Hence my original question with my concern. I just wanted to know I'd be able to buy a replacement for the pillar / hydraulic system if I've over taxed it. Versus having to purchase an entire new chair.
Both of you replying sure has made me feel support and service won't be a problem.
May 26, 2017
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