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Plantain
0
Sep 10, 2017
Don't buy this chair. First off, one of the nuts was stripped, so I couldn't get a screw into it properly. Secondly, one of the legs snapped near the wheel after about 2-3 weeks of use, rendering the chair unusable. I've asked for a full refund and wouldn't recommend these chairs to anyone. You can find better quality for less at Staples.
PlantainWhile it's impossible to please everyone, your situation seems very abnormal especially compared to the others here in this group. I hope you contacted our service team at service@arozzi.com for assistance.
Plantain
0
Sep 29, 2017
ArozziScottI did. A few days ago (about 2 weeks after contacting support) my replacement parts arrived. The replacement parts were supposed to be a new base and new wheels. The new wheels were fine, but I was shipped the wrong base. Also, the instructions for taking the base off of the gas lift did not work. So now I'm being shipped the (hopefully) correct base as well as a new gas pump. That will probably arrive in another week and a half since it can't be shipped out until Monday even though I contacted support two days ago (Wednesday).
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