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Showing 1 of 404 conversations about:
Arozzi Verona/Verona Pro Gaming Chairs
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FULL DISCUSSION
Awang19
4
Dec 5, 2017
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Just got mine from Black Friday event and I'm missing all the Screws and washers, and the Chair Cylinder and Cylinder Cover. Everything else came in good condition though...
I've contacted Massdrop support, but should I also contact Arozzi as well?
Dec 5, 2017
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Philipa902
0
Dec 9, 2017
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Awang19Same issue for me. Did you get anywhere with massdrop?
Dec 9, 2017
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Awang19
4
Dec 9, 2017
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Philipa902They told me to contact Arozzi's support, and provide the receipt from MassDrop (online) if they need warranty. Too bad it takes Arozzi twenty years to respond...
Dec 9, 2017
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peteyoung
15
Dec 11, 2017
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Awang19Ugh, just got mine and I'm in the same boat. I'm missing parts E (hydraulic post), F (post cover), J, K, L, & M (bolts and washers), and N the hex wrench. I got a box with half a chair cluttering up office space. Oh, and I have a second one due to arrive tomorrow. I hope it's complete. It's too bad. I have Arozzi's gaming desk, and it's great.
Dec 11, 2017
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kir13y
15
Dec 12, 2017
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Awang19Same issue here. How hard is it to have someone just look in the box and count to make sure that there are all 10 parts?
Dec 12, 2017
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Awang19
4
Dec 12, 2017
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kir13yIve sent 5 customer support requests to Arozzi and only got one response. They stopped responding after that first response. Lmao
Dec 12, 2017
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kir13y
15
Dec 12, 2017
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Awang19Are you serious? How do I just return this thing? I don't want to deal with that. My time is much more valuable than the price difference between this and a decent chair from someone else.
Dec 12, 2017
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Awang19
4
Dec 13, 2017
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kir13yContact MassDrop and see if you can avoid going through Arozzi if ur returning. Unfortunately, you will probably have to contact Arozzi to return it though
Dec 13, 2017
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Awang19
4
Dec 13, 2017
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Awang19Finally a response: " Hello Aaron,  I am sorry once your trouble ticket is forwarded to the warehouse we in customer service no longer see your messages in our inbox.  I will personally ensure your parts get shipped out tomorrow and you receive trackign information by the end of day tomorrow. Tina "
Dec 13, 2017
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