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Showing 1 of 404 conversations about:
arozziserviceteam
91
Arozzi Service Team
Dec 14, 2017
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peteyoung
15
Dec 15, 2017
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arozziserviceteamI've already received a tracking number from Arozzi service, and the package with the missing parts is already on its way. The turnaround is happening pretty quickly now. I'm impressed with the customer service so far despite the initial confusion and delays.
kir13y
15
Dec 19, 2017
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arozziserviceteamThanks for being honest and providing some explanations. I can't wait to get my final parts tomorrow and put my chair together!
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We isolated the issue and we are sorry for the people that this happened to. It was a very small percentage of over 350 units that were shipped and we have isolated this to one model and color which allows us to do internal QC of our stock and assure this won't happen in the future. Once again we apologize and we will get this taken care of swiftly to get you all up and running before the 22nd of Dec.