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kir13y
15
Jan 3, 2018
Just an update for anyone that was following my case/received the wrong parts or damaged parts:
I just got back from a trip and was really excited to see multiple Arozzi package at my doorstep. I opened it up and sure enough it was my new backrest. This one had only one small grease stain on the back so I'm fine with that. I also received two smaller packages - this is where it gets interesting. One of the packages contained a gas spring with plastic covers that looked too small for it. It also had mounting hardware for a different chair (the screws were not M8 and were too small to fit into any of the holes). I put this aside and opened up the other box. The second box had another gas spring and the correct mounting hardware! So I now have one full chair and some extra nuts and bolts! Arozzi has some serious QC & communication problems. Like very serious - you guys really need to look into it. I'm sure it wasn't cheap to send me the wrong parts two times... I appreciate you guys making it right in the end though. I actually went back a year to when you guys did this drop. People had very similar issues that seem to be reoccurring problems (https://www.massdrop.com/buy/arozzi-verona-gaming-chair/talk/1659802?utm_source=linkshare&referer=8H45RR, https://www.massdrop.com/buy/arozzi-verona-gaming-chair/talk/1714922?utm_source=linkshare&referer=8H45RR, https://www.massdrop.com/buy/arozzi-verona-gaming-chair/talk/1714360?utm_source=linkshare&referer=8H45RR....) My point is that these issues clearly haven't been solved - people are still receiving damaged/missing parts. So if you are purchasing this chair, expect to possibly have these problems but know that Arozzi WILL make it right in the end.
I'm pretty impressed with the chair for the price. There are a couple of pieces that are a little damaged or messed up but the overall chair functions fine (ex: one of the armrests has some of the bottom cover ripped off). You get what you pay for, and for $150, it's a decent deal.
I had some issues with getting in contact with the support team but once I called them, Michael solved my issue. So for those of you that have an issue, I HIGHLY recommend calling Arozzi instead of emailing. And thus concludes my Arozzi chair purchase saga. I'm glad to be done.
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