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Got my chair in today, was worried about about it coming damaged after reading some of the comments but all the parts were there in good order. On top of that I was more impressed with the quality than i thought, though, the armrests are a tad wobbly.. but still solid. Maybe some tinkering and enthusiasm will fix the problem
You're lucky. Mine has a rip in the back of the seat.
If there is any damaged parts to your chair you can always contact support at Service@arozzi.com. We would be happy to assist you. Thank you