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Showing 1 of 21 conversations about:
kunalkumar
3939
Outreach
Dec 8, 2020
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Hi everybody,
Due to a labelling error two keycap sets got mixed up. The Dusk purchasers were sent the Carnival and vice versa. We've got a shipment coming in from the vendor that we'll use to correct this issue. Everyone will receive the correct set and will get to keep the wrongly label set as well.
Please hang tight as I get an idea on ship dates and we'll keep everyone apprised. Let me know if you have any questions here.
Thanks!
Update Dec 29, 2020:
Our warehouse has gone through the unshipped inventory and is almost done sorting and making sure all labels match the keycap set. We'll starting shipping the replacement units and the first orders will go out later this week. These orders are being shipped on a first in first out basis, meaning that if you were the first person to place the order your replacement will be shipping out first.
After this inventory in our warehouse is all shipped, there will still be 128 orders for the Dusk keycap set that would require replacements. These replacement sets have already been manufactured by the vendor in a new production run and are being sent over to Drop Warehouse. We expect these to arrive at the warehouse on January 10, 2021, and we'll be turning these around immediately for the replacement shipments. The January 10th date is an estimate and I'll provide another update closer to that date regarding the status of the remaining replacements.
Edit: Our Support Team has emailed the list of 128 orders. If you haven’t received an email from us, your order will be shipping out soon.
Update Jan 14, 2021:
We are getting the delivery of the replacement units tomorrow at the warehouse. After that it will take around 2-3 business days for the inventory to be sorted and counted. We expect to start shipping the replacement units by end of next week and I'll follow up later next week with another update.
Update Jan 26, 2021:
As of today all replacements to accommodate the labeling error made by the vendor have been shipped. Enjoy the two sets and thanks for your patience.
(Edited)
CactaurCactus
8
Dec 13, 2020
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kunalkumarThank you for the update! I was initially concerned and a bit peeved. I didn't see this until after I already sent in a support ticket. I kinda figured this might have been a labeling issue.
Glad you guys are on top of it! :)
(Edited)
max1337
64
Dec 16, 2020
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kunalkumarKunal,
Thanks for the quick response regarding the debacle.
Do you have a timeframe on when this will get resolved?
kunalkumar
3939
Outreach
Dec 17, 2020
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max1337The inventory has been set aside and we are getting a timeline on the relabelling efforts. Once I receive this, I'll provide an update on the timeframe.
kunalkumar
3939
Outreach
Dec 28, 2020
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elisyanI'll have an update for everyone tomorrow or day after. Working on getting some timelines from the warehouse.
kunalkumar
3939
Outreach
Dec 29, 2020
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elisyanI've made an update to the original post with the timelines. Please take a look. Thank you!
xu8889
0
Jan 1, 2021
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kunalkumarAnd what about the bacth that was scheduled to be shipped on November 30th? Not shipped and I haven't received an estimated date (after 1 month of delay, no new estimates... awesome!)
kunalkumar
3939
Outreach
Jan 4, 2021
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xu8889Hi, all the orders from the batch were shipped on time. There was a labelling issue that we are dealing with and everyone part of the batch has been receiving updates from us. Everyone part of that batch will be receiving the set they ordered and the mislabelled set. Here is my update post: https://drop.com/buy/artifact-bloom-series-keycap-set-dusk/talk/2745916
Could you please review the transactions and update emails at your end? If you would like to share your transaction ID with me, I can look it up. My email is kunal.kumar@drop.com. Thank you.
Edit: And a very Happy New Year to you.
(Edited)
xu8889
0
Jan 4, 2021
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kunalkumarYou have an email :) Thanks in advance and Happy New Year for you too!
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