Click to view our Accessibility Statement or contact us with accessibility-related questions$45
$45
Artifact Bloom Series Keycap Set: Dusk
$35
01 / 07
Artifact Bloom Series Keycap Set: Dusk
bookmark_border
$35
Ready to Ship
●
Members who purchase earn
35
Drop Rewards
Product Highlights:
Frequently bought together:
search
close
Sort by: Top Conversations
keyboard_arrow_down
elisyan
16
Dec 7, 2020
@kunalkumar @Kevin it seems a lot of people got shipped the wrong set. The label on the box says "purple gradient" but the actual keycaps are different. Is there any way we could be sent the correct set?
Kevin
5434
Outreach
Dec 7, 2020
elisyanYep looks like a labeling mistake of the whole batch. Hang tight, you will all get the proper set sent to you and you get to keep the wrong one. So it’s an unintentional buy one get one deal.
sallywyang
2
Aug 29, 2020
Can you guys start uploading photos of keycap sets on silver boards as well? Bc honestly a lot of these keycap sets look horrible against a black backdrop but would look amazing on silver.
bungbloopity
9
Sep 3, 2020
sallywyang
kunalkumar
3939
Outreach
Dec 8, 2020
Hi everybody,
Due to a labelling error two keycap sets got mixed up. The Dusk purchasers were sent the Carnival and vice versa. We've got a shipment coming in from the vendor that we'll use to correct this issue. Everyone will receive the correct set and will get to keep the wrongly label set as well.
Please hang tight as I get an idea on ship dates and we'll keep everyone apprised. Let me know if you have any questions here.
Thanks!
Update Dec 29, 2020:
Our warehouse has gone through the unshipped inventory and is almost done sorting and making sure all labels match the keycap set. We'll starting shipping the replacement units and the first orders will go out later this week. These orders are being shipped on a first in first out basis, meaning that if you were the first person to place the order your replacement will be shipping out first.
After this inventory in our warehouse is all shipped, there will still be 128 orders for the Dusk keycap set that would require replacements. These replacement sets have already been manufactured by the vendor in a new production run and are being sent over to Drop Warehouse. We expect these to arrive at the warehouse on January 10, 2021, and we'll be turning these around immediately for the replacement shipments. The January 10th date is an estimate and I'll provide another update closer to that date regarding the status of the remaining replacements.
Edit: Our Support Team has emailed the list of 128 orders. If you haven’t received an email from us, your order will be shipping out soon.
Update Jan 14, 2021:
We are getting the delivery of the replacement units tomorrow at the warehouse. After that it will take around 2-3 business days for the inventory to be sorted and counted. We expect to start shipping the replacement units by end of next week and I'll follow up later next week with another update.
Update Jan 26, 2021:
As of today all replacements to accommodate the labeling error made by the vendor have been shipped. Enjoy the two sets and thanks for your patience.
(Edited)
kunalkumar
3939
Outreach
Jan 4, 2021
Hi, all the orders from the batch were shipped on time. There was a labelling issue that we are dealing with and everyone part of the batch has been receiving updates from us. Everyone part of that batch will be receiving the set they ordered and the mislabelled set. Here is my update post: https://drop.com/buy/artifact-bloom-series-keycap-set-dusk/talk/2745916
Could you please review the transactions and update emails at your end? If you would like to share your transaction ID with me, I can look it up. My email is kunal.kumar@drop.com. Thank you.
Edit: And a very Happy New Year to you.
(Edited)
kunalkumar
3939
Outreach
Aug 27, 2020
fanahticYes, it is. Here's also a compatibility chart that you can look at: https://docs.google.com/spreadsheets/d/1GVJGpOnsFsrvttZH7svNOsysRXONsG0-J9xZ2RsGs58/edit#gid=1094341307
Jhin_and_Tonics
1
Dec 8, 2020
Note: My previous comment seems to have been deleted, so I apologize if this is showing twice.
Hey @kunalkumar @Kevin ,
Thanks for keeping us updated on this issue. I also got the Carnival set instead of the Dusk set that I ordered and I was curious: do we need to submit a ticket/request somewhere in order to get our proper Dusk set, or will these be sent out automatically to those of us who were apart of this round of the Dusk buy?
Furthermore, will our current transaction be where we see the update/shipping status of this new set or will a new transaction be created in our "Transactions" section with a new order # and such?
Thanks again for keeping us all posted!
kunalkumar
3939
Outreach
Jan 11, 2021
Hi, you should've received an email from us on Dec 29th. You are part of the batch of replacement keycap sets that are on the way to us. As soon as they are processed, we'll be dispatching them to you. We should be receiving an update on the shipment delivery date soon and we'll send out another email out.
Jhin_and_Tonics
1
Jan 12, 2021
kunalkumarAwesome, thank you for checking for me. And you are correct, I checked again after I read your message and was able to find it. I look forward to the next update, and thanks again for being on top of this issue!
TheButtons
0
Jan 2, 2021
Are the alphanumeric characters translucent? So, will LED backlighting show through?
Lucas_Jundt
94
Jan 5, 2021
TheButtonsNo, they're solid black. Dye-subbed means the keycap plastic is dyed for the key legends, there's no way for it to be translucent. Your backlight will just shine through the gaps between keycaps with these ones.
(Edited)
KoraTheNinja
1
Oct 28, 2020
How do we get the add ons? I wanna preorder but don't see an option for any of them?
Showing 39 of 56
Recent Activity
Drop Refurbished
Like-new products you can trustDrop Rewards
Get $5 for every 500 points you earn! Learn more
Drop Keyboard Club
Become a member and expand your keycap collectionCollaborate With Us
For Brands & DesignersFollow Drop