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rklecha
11
Sep 24, 2020
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Don't get me wrong, the keycap are nice. However I was sent a kit with a broken stem on the enter key. I contacted support to get a replacement sent to me and was given 3 options: 1.) Get $10 returned to my card and keep the kit as is, 2.) Get $15 added to my Drop Account and keep the kit as is, 3.) Send back the whole kit back and wait until they have enough in stock to send me a new one. At first I asked why they couldn't just send me 1 replacement key as it would've been a massive hassle to repackag the whole kit, go to the post office, send it out and wait X amount of time before they can send me a new one. Apparently this couldn't be arranged, so I asked them to instead of adding $15 to my Drop account to just send me the $12 green accent keycaps that they currently have in stock. The customer support representative said that this was not one of the options listed above and wouldn't be able to do that either, which makes no sense considering the product I wanted was below the $15 credit they want to give to my account. Maybe they just don't want to cover shipping costs out of pocket? Regardless, I probably will not be buying anymore keycaps from Drop if this is the kind of customer support I receive after being shipped a product that came to me broken. Update: The $15 dollar credit wasn't even enough to purchase the $12 accent keys due to a $5 shipping fee. I will be requesting to get the $10 returned to my card.
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Would not recommend to a friend.
(Edited)
Sep 24, 2020
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