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unoab
3
Jan 26, 2017
I also received a M01, but look at the SKU on the packaging, it matches the one for the S41S on the orders (MDX-9176-1), so someone probably made the mistake of duplicating a SKU for the drop, and that triggered the warehouse shipping these lights to those on this drop when the shipment of those lights came in (which according to that drop discussion was ~1/20, which is really close to the shipping date of these lights we received). The real problem is that their system didn't catch it automatically (the duplicate sku), or that they don't have a backup validation of shipped goods. Someone also could have printed the wrong labels on incoming goods as well, since those are not from the vendor.
Not that people don't have a right to overreact, but I'm sure they (massdrop) are scrambling on this since all the shipped lights affect the other drop as well, so until they have a solution to fix it for both drops they will not reply as they want a final solution, and overreacting will not change that.
Bob3663
2
Jan 26, 2017
unoabI do believe you may have figured it out. Wonder how many got the wrong light? There were not as many m01 lights dropped as s41s lights. Mine should be here in a day or so.
TreyG
9
Jan 26, 2017
unoabI agree with you that overreacting won't solve anything. I think most of us would just like some sort of update from massdrop. They are usually pretty active on these discussion boards, so the radio silence thus far is pretty irritating.
unoab
3
Jan 26, 2017
TreyGyea, I agree on that. At the very least as soon as a few of them had shown up like this and they realized there was an issue they should have put out an honest line, something along the lines of "We had a shipping mishap, rest assured we will make sure everyone gets what they ordered but we need some time to assess the impact and determine a solution that will work for all parties". Then hopefully people would have realized they would take some more time but at least they are acknowledging it and working on a solution.
The support email I received today from them was much like that, that they are looking into what happened and they will be in touch when they have a solution. They may also be avoiding the discussion here since they know they wont be able to reply to all the questions that will come up in a timely manner, and just putting out one message saying they are working on it and not replying will be interpreted as being non-responsive, when in reality they are still working on it, they just don't have anything further to say.
Slobooger
14
Feb 11, 2017
TreyGYeah, if its a problem, they are SILENT. Standard MASSDROP SOP.