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DHart
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Jan 26, 2017
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This is the response MD sent to me after they requested (and I responded with) photos documenting what I received:
Hey there,
Nice to hear back from you!
We want to thank you for bringing this to our attention and providing us with pictures.
A few other members have reported the same issue, so we are in the process of determining the source of the problem. We will be in touch as soon as we determine how this will be resolved and make this right for you.
We sincerely apologize for the extensive wait. At this point, we are still working with internal teams and the vendor (as far as inventory availability, etc) to find the best resolution for this issue, the vendor has been unresponsive due to Chinese new year but we will be notifying our customers about the next steps to be taken in the next few days. This issue has already been marked in our system as a problem that needs to be solved as soon as possible.
Thank you for your patience.
Best regards, Ava
Jan 26, 2017
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