Well mine finally arrived yesterday. Since it seemed my ship date was behind everyone else I was holding out hope that MD would be quick to correct the mistake and I would get the correct light...nope. I've done the same as everyone and popped off an email to MD and we'll see how this is resolved. This was my first Drop and it will probably be my last.
JammerGearAny response from customer suppor?
I've sent several messages since they sent me the wrong light and so far I haven't received any response at all.
TulkuYes I've exchanged several e-mails with Ava. Pretty much the same as everyone else: partial refund with $5 coupon or full refund upon return of their mistake... I chose to send it back and get a full refund, and you can bet your ass I'm tracking the return to avoid a "lost" return and delay in my refund.
In my mind Massdrop should have absorbed the loss from their mistake and had everyone keep the Astrolux M01 and sent the S41S when they got their act together with their supplier..Having everyone go thru the hassle of repackaging, printing the RMA/ shipping label and then finding a UPS location to drop it off, without compensation is just bad business practice. When I screw up I go out of my way to ensure that my clients are happy............I want them to come back. Does Not seem to be the case here.
JammerGearThanks for your reply Jammer,
I get about 2 emails a day from Massdrop about new products, but so far it's been 6 days and I haven't received any response at all from customer service about this. I've sent about 4 emails now and, nothing...
Hopefully I will hear from someone this week and get my refund going as well.