Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 113 conversations about:
JammerGear
7
Jan 27, 2017
bookmark_border
Well mine finally arrived yesterday. Since it seemed my ship date was behind everyone else I was holding out hope that MD would be quick to correct the mistake and I would get the correct light...nope. I've done the same as everyone and popped off an email to MD and we'll see how this is resolved. This was my first Drop and it will probably be my last.
Jan 27, 2017
Tulku
11
Feb 2, 2017
bookmark_border
JammerGearAny response from customer suppor? I've sent several messages since they sent me the wrong light and so far I haven't received any response at all.
Feb 2, 2017
JammerGear
7
Feb 2, 2017
bookmark_border
TulkuYes I've exchanged several e-mails with Ava. Pretty much the same as everyone else: partial refund with $5 coupon or full refund upon return of their mistake... I chose to send it back and get a full refund, and you can bet your ass I'm tracking the return to avoid a "lost" return and delay in my refund. In my mind Massdrop should have absorbed the loss from their mistake and had everyone keep the Astrolux M01 and sent the S41S when they got their act together with their supplier..Having everyone go thru the hassle of repackaging, printing the RMA/ shipping label and then finding a UPS location to drop it off, without compensation is just bad business practice. When I screw up I go out of my way to ensure that my clients are happy............I want them to come back. Does Not seem to be the case here.
Feb 2, 2017
Tulku
11
Feb 2, 2017
bookmark_border
JammerGearThanks for your reply Jammer, I get about 2 emails a day from Massdrop about new products, but so far it's been 6 days and I haven't received any response at all from customer service about this. I've sent about 4 emails now and, nothing... Hopefully I will hear from someone this week and get my refund going as well.
Feb 2, 2017
JammerGear
7
Feb 2, 2017
bookmark_border
TulkuThis the address the emails come from helpdesk@massdrop.com Good Luck
Feb 2, 2017
GHB1
8
Feb 7, 2017
bookmark_border
JammerGearThey are ripping you off, the M01 is only a $17USD light, big difference between a M01 and a S41S go here and us the codes for a real deal, http://budgetlightforum.com/node/48787
Feb 7, 2017
JammerGear
7
Feb 8, 2017
bookmark_border
GHB1Thanks for that link. The SS is out of stock right now, but I did pop for the basic black Alum.
Feb 8, 2017
View Full Discussion