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I've received my tracking number since the 21st and the status has been 'Shipment information received by UPS Mail Innovations' for the past few days. Anyone else get this?
I've noticed that the UPS Mail Innovation tracking details aren't that great compared to the usual UPS service. For instance mine went to a facility the other day at some time which isn't logged on the tracking sheet but was never shown as processed or transferred however the following tracking notification was the item being received at the next transfer point. So, hopefully you are just having issues with tracking.
I hope so because right now, I don't get ANY status updates nor have any been logged.
I'm in the exact same situation.
Usually, UPS scans within the facility and before going into the truck for delivery. Like Stephen said, the issue might be directly related to the quality of service offered by Innovation.
It is unlikely, but possible, that Innovation or Massdrop still have the item in hand and only the tag was printed prior to shipping (it happened to me once and that was the reason the item was not moving).
- Norman, are you shipping to an international address?
- Massdrop, can we get info if the issue has already been seen in the past? Thank you.