Showing 1 of 378 conversations about:
Mintos
5
May 29, 2015
bookmark_border
Very disappointed with the drop :/... I was looking forward to pairing the T1 with my other K7XX drop that I got before, but now I'll never know they sound together. Saw that USPS "Delivered, in mailbox" at 11:51 AM... then went home and saw nothing in my mailbox and nothing at my apt's door. Why use USPS on a $165 order? With no signature requirement? I live in Brooklyn, not Idaho...so sad :(
May 29, 2015
mokofoko
5
May 31, 2015
bookmark_border
They didn't use USPS--they used UPS Surepost (at least in my case), which is delivered by USPS at the tail-end. It's a lot like Fedex Smartpost. Insured for a minimum $100, so massdrop isn't losing much if there's a problem. Why waste $3 extra per package to get a signature on a low-value item when most buyers are annoyed by the feature? Loss of package rate is somewhere around 1% (less for UPS)--you just got very unlucky.
It's likely that the package was put in the wrong mailbox. Check on your block and ask if anyone got your package by mistake. It happens to me quite frequently. Just this month I had a very large package delivered across the street by mistake.
Don't blame massdrop for this--be pissed off at your USPS carrier. It's unrealistic to think that a large company is going to know you're in a bad neighborhood and take extra delivery precautions.
May 31, 2015
Mintos
5
May 31, 2015
bookmark_border
I put Brooklyn and Apt in my address... I think any inventory/shipment software can be configured to recognize that is a bad place to leave packages. Funny thing is, I got a note to pickup an Amazon package from USPS yesterday, and that package says on the front "leave package at door if no one is at home." Since it was a pair of cheap 3D glasses, I guess Amazon is ok with leaving it. However, our USPS guy didn't leave the package. And you want to no why? Because he knows that is a bad idea. If it's shipped and insured by USPS, they never ever leave packages in my apt. However, if it's through UPS or Fedex.... then yeah. they will. Because they don't care at that point. (In fact, I think sometimes they are the ones taking it.) USPS isn't insuring it. But I can't get mad at USPS. It's like getting mad at rain for being wet... pointless. I have no expectations of that institution.
May 31, 2015
mokofoko
5
May 31, 2015
bookmark_border
You said USPS is the worst, but you also just said that USPS is the one that always makes you pickup packages. Whether it goes through smartpost or surepost, it still goes through USPS and they are the one's responsible if the package isn't delivered--so that logic is flawed. Either way, it was scanned at the time of delivery, and your USPS carrier made a judgement call to deliver. If you have had this happen frequently, contact your postoffice and let them know you have suspicions regarding your carrier.
Smartpost and Surepost both have $100 insurance included. USPS Priority and Express also include $100 insurance.
Having something held for pickup is at the carriers discretion, unless it has signature confirmation as an option or is insured for over $200--for USPS only. With Fedex/UPS they'll deliver at any value unless a signature was requested by the shipper.
May 31, 2015
View Full Discussion