Beardbrand Beard Oil and Mustache Wax
Beardbrand Beard Oil and Mustache Wax
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shard_inc
214
Apr 1, 2016
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I hate to say it, but this kit was garbage. Overpriced for what they were trying to sell. I dont blame Beardbrand as much as MD. They shoulder fault, and make Beardbrand look bas bu selling substandard items that probably should have been just thrown away. The items themselves appear to have been stored for a long time in a dirty shed for months on end, prior to being shipped to the sucker duped into buying them...me. The beard wax in the chapstik tube was rock solid. Apparently melted and cooled repeatedly. It refuses to even go on my beard. The oils are not as bad, but they do have a strange scent. Not terribly pleasant. Likely long past expired.
The package was sold as an after the fact item, as a spare. Supposedly on sale (it wasn't any more than 5% or so, I believe). Shaved off a few cents in total, covered in dust, and likely kept in a hot climate, killing the delicate oils.
I wish they would have either told me this up front, or when shipping, would have kindly refrained from shipping something that was clearly defective/expired.¡ I've been encountering more incidents such as this. I wish MD woildmstep up to the plate, and do what's right for her customer base. Dissimilar to other vendors, without the base, this novel business model collapses entirely.
Apr 1, 2016
IanAnderson
2580
Apr 1, 2016
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@shard_inc - thanks for flagging this. We haven't worked with BB for years, so you're totally correct that this unit is from a while back (and it looks like you purchased it during the bazaar, so that makes sense). It sounds like this was expired, so hit up our customer support team and let them know that you chatted with me and we agree that Massdrop should have pulled this from the bazaar - they should be able to get you a refund. massdrop.com/support
Apr 1, 2016
twingle
2
Dec 6, 2015
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glass container for oil poorly constructed match with cap which makes it poor for travel. (i just spilled 3/4 bottle on most recent trip). i had citrus oil and liked the smell. the wax is poor
Dec 6, 2015
ShaneRowley
1
Aug 1, 2014
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Had the same problem as tastycat, messaged support. Any idea on the respond time?
Aug 1, 2014
nelson
5275
Jul 24, 2014
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Hey guys,
As a result of a hiccup happened at the warehouse during the receiving process, a portion of the orders were unfortunately shipped out incorrectly.
We sincerely apologize for the inconvenience caused by this hiccup. If your shipment arrived not as ordered, please do not hesitate to contact us at support@massdrop.com. We'll make sure to have the problem sorted out for you right away.
Thanks,
Nelson
Jul 24, 2014
tastycat
84
Jul 23, 2014
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My package arrived with no oil, and the wrong scent of wax. I've already sent a note to support, but wanted to make a comment in case this also happens to other members.
Jul 23, 2014
HassanS
3182
Operations
Jul 22, 2014
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Hey everyone,
We’re happy to report that all of the orders have been shipped out! A few don't have tracking yet, but it should be uploaded shortly.
Thanks again for the support guys. Make sure to share your experience with the Beardbrand Beard Oil and Mustache Wax on Massdrop.
If there’s anything else we can do to make your Massdrop experience better, feel free to email us at support@massdrop.com.
Jul 22, 2014
ShaneRowley
1
Jul 20, 2014
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So, if you haven't shipped out, then why do i have a tracking number associated with this drop when I look at my transactions?
Jul 20, 2014
HassanS
3182
Operations
Jul 20, 2014
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Hey Guys,
These arrived at our warehouse late Friday and should be individually packed early this week.
Expect an update from us on 7/22 or sooner if something comes up.
Jul 20, 2014
HassanS
3182
Operations
Jul 15, 2014
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Hey Guys,
The vendor is preparing the groups order. We will stay in contact with them and update the group if we have any new developments.
Expect an update from us on 7/19 or sooner if something comes up.
Jul 15, 2014
nelson
5275
Jul 9, 2014
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Hey everyone,
We’ve submitted our order for Beardbrand Beard Oil and Mustache Wax shortly after the drop ended.
Now that the order has been placed, Beardbrand is preparing it for shipment. In the meantime, we will also be getting our warehouse ready to handle the reshipment of the product to everyone as soon as it arrives.
Expect an update on Monday or sooner if something comes up.
Cheers!
Jul 9, 2014
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